Ada is hiring a
Professional Services Consultant

Summary

Join our Professional Services team as a Consultant to deliver successful implementations and expansions of existing accounts, leveraging your technical expertise and problem-solving skills to shape the future of customer experience through automation.

Requirements

• 3 years of professional services or technology consulting experience, with a passion for implementing technology
• Excellent communicator with a proven track record of helping customers meet their business objectives through effective application of technology
• Working knowledge of APIs and a fundamental understanding of SaaS platforms represented in Ada’s partner ecosystem (e.g. Shopify, Salesforce, Zendesk, etc.), is an asset
• Experience working and collaborating with Engineering and Product teams, to provide ongoing feedback on how a product is being used and how it can be improved
• Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment

Responsibilities

• Own the successful training and enablement of new clients
• Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on-time
• Provide industry and product expertise, including ability to demonstrate, configure, test, train and deploy Ada solutions
• Collaborate with your team to formulate strategies and best practices for implementation and consultations by developing the Professional Services’ playbooks

Preferred Qualifications

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

Benefits

• Competitive salary
• Generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan