Remote Professional Services Consultant

Summary

Join our dynamic team and contribute to the success of our products by providing users with an exceptional experience through WalkMe. If you are passionate about enhancing user experience and have a keen eye for detail, we would love to hear from you.

Requirements

• Strong understanding of user behavior and how to improve user engagement through WalkMe
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources
• 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success
• 2+ years of SaaS experience

Responsibilities

• Design, build, and implement interactive experiences for our customers to drive business impact
• Work closely with customer application owners to understand their business objectives, pain points, and end-user needs
• Provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences
• Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget
• Effectively manage project risks and provide regular status updates to all involved parties
• Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement
• Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
• Identify and resolve any issues related to WalkMe implementation, ensuring smooth functionality across different platforms and devices
• Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders
• Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies

Benefits

• Flexible Work Arrangements: We offer remote/hybrid and flexible hours to help manage work commitments and personal life effectively
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance