Professional Services Consultant

Summary

Join Lucid Software, a leader in visual collaboration, as a Solutions Consultant. You will deliver customized engagements globally, helping customers maximize their investment in the Lucid Visual Collaboration Suite. Responsibilities include guiding customers to achieve business objectives, contributing subject matter expertise (innovation, agility, etc.), and developing new service offerings. You will need 2-5 years of consultative service experience, a BA/BS in a technical field, strong engagement management skills, and excellent communication skills. A master's degree and experience with large software rollouts are preferred. Lucid offers a hybrid workplace and values a healthy work-life balance.

Requirements

• 2-5 years of experience in consultative service positions, either as part of a professional services team or within an enterprise
• BA or BS in a technical field that understands software delivery with a solid understanding of product development; masters degree preferred
• Strong engagement management skills, particularly managing expectations with executive-level stakeholders and leaders
• Excellent verbal and presentation skills, adapting complex concepts to meet the needs of individual contributors and/or executive-level customers
• The proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
• A track record of developing and maintaining subject matter expertise, manifested by an intense curiosity, engagement in learning and humbly contributing knowledge
• A passion for helping others become wildly successful at achieving their business objectives
• Delights in creating order out of highly ambiguous engagements. Evokes customer outcomes from stakeholders and prescribes trusted direction to achieve those results
• Ability to self monitor and maintain high-motivation, managing multiple concurrent projects and customers

Responsibilities

• Engage directly with stakeholders inside customer organizations to deliver a variety of customized engagements across the world in a professional, timely, and profitable manner
• Influence and guide customers to get the most out of their investment in the Lucid Visual Collaboration Suite and achieve their business objectives
• Contribute unique insights and experiences with customers to enhance Lucid’s value story
• Maintain and deliver subject matter expertise (as well as Lucid Collaboration Suite best practices) on one or more of the following topics: innovation, organizational agility, software architecture, knowledge management, cloud migration, product development, digital transformation, change management, organizational effectiveness, Hybrid work, etc…
• Develop and maintain expertise in Lucid’s products
• Contribute to innovating on and developing new and existing service offerings
• Extend the visibility of Lucid’s products and services and promote the capabilities of our Professional Services organization through customer engagements

Preferred Qualifications

• Experience in a technical, engineering, or R&D role either directly from industry or indirectly through a software or service company
• Experience with large rollouts of productivity / collaboration software
• Experience working in similar SaaS organizations delivering collaboration tools
• Proven capability to successfully engage with customers in a global environment and drive measurable customer outcomes
• Experience working in cloud, process management, and/or agile

Benefits

Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team