Professional Services Consultant

Summary

Join Mindtickle, a leading revenue productivity platform company, as a Professional Services Consultant. You will work with customers to implement and optimize our SaaS platform, ensuring maximum value. This role involves project management, platform configuration, customer training, and building strong client relationships. You will collaborate with cross-functional teams and contribute to internal process improvements. The ideal candidate possesses strong project management skills, experience with SaaS platforms, and a customer-centric approach. This position offers the opportunity to work with a dynamic team and make a significant impact on customer success.

Requirements

• Have pursed bachelor’s degree required
• Possess 5+ years’ experience using technology platforms to solve business problem
• Possess 2+ years’ experience in project managing cross functional global teams in high complexity deployments; within B2B, SaaS environment
• Have experience in platform configuration, implementation and governance with a variety of customers from SMBs to Enterprises
• Have experience working with data-driven dashboards and reports
• Have experience as a “power user” or system administrator on a SaaS, enterprise software platform
• Own outstanding professional services skills (training, project management, software implementations, etc.)
• Own outstanding customer management skills and executive presence (communication, problem-solving, proactive support, etc.)
• Have experience working within a fast-paced and hyper-growth environment
• Are comfortable supporting in the US time zone

Responsibilities

• Run project kick-off, define implementation plan, consult on post-launch activities, and facilitate project review meetings
• Create and manage implementation and program launch plans in collaboration with customer stakeholders and in accordance with their purchased services package(s) and stated business outcomes
• Prepare customer teams to successfully manage Mindtickle. This includes enabling the people (Program Manager, Mindtickle Admins, Content Authors) and putting in place the processes required so they can move forward successfully and independently
• Advise on configuration for the MindTickle platform, including user administration, content organization, reports, and analytics
• Build trusted relationships with customer stakeholders by developing, executing, optimizing and assessing enablement programs
• Provide recommendations on communication and change management strategy for program adoption
• Ensure quick time to value and deliver a successful deployment that meets enablement/program goals and a positive user experience
• Guide customer stakeholders on how to use performance data to identify knowledge or skill gaps across their teams, recommending enablement strategies and KPIs
• Maintain accurate time cards, project schedules, scope, risks and dependencies
• Deliver strategic guidance and planning workshops to customer stakeholders
• Collaborate with cross functional departments like Customer Success, Product, Sales and Marketing teams
• Participate and share industry expertise through the development of case studies, webinars, and blog posts based on lessons learned and implementation experience
• Provide input on process improvements within the Customer Success organization

Preferred Qualifications

• Having knowledge of the Principles of Sales Enablement is a plus
• Having experience and understanding of CRM technologies (eg: SFDC, Hubspot, etc) is a plus
• Having experience in Management consulting is a preferred

Benefits

$130,000 - $150,000 a year