Professional Services Consultant

Summary

Join Nexthink as a Professional Services Delivery Consultant and play a key role in our services organization, acting as a customer-facing representative. Based remotely, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are exceeded. This position demands a dedicated professional with strong technical and communication skills to establish trusted advisor status with clients. You will be responsible for technical implementation and operation, customer engagement and education, leadership and teamwork, continuous improvement and problem-solving, communication and documentation, and ensuring customer satisfaction and integrity. The role also involves compliance and administration tasks and utilizing consultative concepts to address business challenges. Nexthink offers a comprehensive benefits package including flexible hours, unlimited vacation, a hybrid work model, professional training, paid parental leave, and a 401k plan.

Requirements

• 3+ years of consulting or advisory experience, preferably in a customer-facing services role in the tech industry, B2B, SaaS or similar
• 4-year degree in computer science, software development, etc
• Strong ability to gather and translate business issues into technical solutions
• Ability to quickly learn new technologies in an unsupervised environment
• Exceptional analytical skills; outstanding communication and teamwork skills, social awareness
• Excellent knowledge of Microsoft Windows clients and applications
• Excellent time management and task management skills

Responsibilities

• Technical Implementation and Operation: Implement and operate Nexthink products ensuring alignment with best practices and solution designs
• Customer Engagement and Education: Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status
• Leadership and Teamwork: Lead technical engagements and collaborate effectively with colleagues, taking direction as needed
• Continuous Improvement and Problem Solving: Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary
• Communication and Documentation: Effectively acquire, present, and clarify information using strong communication skills across various platforms
• Customer Satisfaction and Integrity: Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues
• Compliance and Administration: Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets
• Consultative Concepts Use : Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges

Preferred Qualifications

• Working knowledge of Nexthink and its products
• ITIL v4 Knowledge
• Experience in scripting and integration concepts, (Python, JSON, PowerShell, REST API, LDAP, SSO, BASH)
• Experience in data analytics, and visualization of data, (SQL, PowerBI, Tableau, etc.)
• MacOS familiarity
• Previous Enterprise IT Operations Experience a plus, (IT Infrastructure, capacity planning, end user hardware/software engineering)

Benefits

• 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration
• Free access to professional training platforms to explore your interests and enhance your skills
• Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers
• Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings
• Bonuses for referring successful hires after three months of continuous employment