Professional Services Consultant

Summary

Join Nexthink as a Professional Services Consultant and become a key player in implementing our digital employee experience management software. You will work directly with clients, ensuring successful product implementation and exceeding their expectations. This role demands strong technical and communication skills, the ability to travel as needed, and a commitment to customer satisfaction. You will collaborate with internal teams and partners, continuously improving your skills, and contributing to our community forums. Nexthink offers a competitive compensation package, flexible hours, unlimited vacation, remote work options, and extensive professional development opportunities.

Requirements

• 5+ years of experience in a software consulting role
• Good troubleshooting skills and technical knowledge of IT operations and ITIL
• Exposure to Digital Transformation projects, preferably End-User related
• Excellent knowledge of Microsoft Windows clients and applications
• Ability to quickly learn new technologies in an unsupervised environment
• Excellent communication, customer-facing and teamwork skills
• Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
• Fluent in German and English

Responsibilities

• Maintain sufficient technical capability and current best practice knowledge to be able to implement and operate all of Nexthink’s products at an advanced level of competency during a project implementation
• Install and configure Nexthink in line with the agreed solution design and prepare all relevant technical project deliverables
• Implement all technical aspects of service delivery to the required standard of quality
• Educate and empower Nexthink customers to take full advantage of the solution so that it is fully adopted
• Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices
• Be committed to customer satisfaction and referenceability
• Work collaboratively with internal teams (sales, pre-sales, support, product management) and Nexthink partners
• Seek to continuously improve relevant technical knowledge and skills
• Contribute to our community forums by posting and publishing articles

Preferred Qualifications

• MacOS is a plus
• Desired experience with Cloud deployments (e.g. Architecture, Security (SSO), API’s)
• General awareness of the current industry standards and regulations (e.g. ISO27k, PCI-DSS, GDRP, NIST)

Benefits

• Permanent Contract and a competitive compensation package (Stock Options also included)
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 30 days of holidays we offer) plus 3 company-paid volunteer days
• 100% remote work with occasional travels to meet with colleagues and customers
• Free access to professional training platforms to explore your interests and enhance your skills
• 16 weeks of fully paid leave for primary caregivers, extendable up to 8 additional months unpaid, and 6 weeks of fully paid leave for secondary caregivers
• Feel protected with 24/7 accident insurance coverage for any accidents at work or during free time
• Bonuses for referring successful hires after three months of continuous employment