Professional Services Consultant

Summary

Join Lever as a high-performing consultant to service the unique needs of enterprise customers, working with global talent leaders and helping redefine talent best practices. As part of the Customer Experience Solutions department, you will be an instrumental layer of success for enterprise customers through custom solutions, technical expertise, enterprise solution delivery, and talent advisory.

Requirements

• 5+ years experience leading SaaS/software implementation project delivery for large complex enterprise customers
• Prior experience in Talent/HR/People related function strongly preferred

Responsibilities

• Lead SaaS/software implementation project delivery for large complex enterprise customers
• Have thorough understanding of SDLC and project management
• Have growth mindset with a bias towards action
• Be empathetic to customer and end-user needs, with the ability to translate those needs into solutions that deliver value
• Have exceptional written, verbal, and presentation skills with attention to detail

Benefits

• Attend Ramp Camp, Lever’s week-long version of onboarding
• Round out your onboarding during your second week focused on Lever’s go to market teams
• Shadow or review five (5) Implementation calls and training sessions across ENT customers
• Meet with SA lead to understand current competencies and solutions, backlog, and solution delivery process
• Begin the journey towards Lever Product Certification through eight (8) immersive hands-on sessions with product certified Implementation Specialists
• Meet with relevant teams both within the Customer Success organization and more broadly across the company
• Complete Product Certification for Lever’s Talent Acquisition Suite
• Take on your first customer in a Project Manager capacity to begin learning about Lever’s PS implementation process and observe the effectiveness of our existing content and collateral
• Dive into understanding customer needs from a project management perspective during implementation and begin to iterate on our best practices and assets with respect to services delivery
• Become an expert in PS processes, tools, frameworks, and templates that are used throughout the PS lifecycle
• Take on your first customer in a Implementation Consultant capacity. Lead and own the strategic customer account, delivering end-to-end implementation from discovery, design, configuration, UAT, training through launch and post-launch services
• Maintain high performance of your specific customer accounts; tracking to quarterly goals and metrics
• Collaborate with other members of the Lever Professional Services team to continuously uplevel each other’s skills, experience, and expertise
• Become a Lever product SME, change specialist, and customer advocate as you guide customers from discovery through launch of Lever
• Build advanced knowledge of recruiting functions, best practices, and recruiting playbooks
• Work with Growth Implementation Specialist team leads to cascade relevant PS processes, tools, frameworks, and templates to mid-market and SMB segments
• Support initiatives that help improve PS operations (ie. increasing team efficiency, new hire on-boarding, reporting, etc.)