Professional Services Consultant

Summary

Join our implementation team as a full-time Professional Services Consultant/Implementation Specialist, working with customers to provide software implementation planning, online trainings, and ensuring full utilization of the product. The ideal candidate has experience in the ABA industry, preferably in an administrative role, with skills in scheduling, billing, payroll, and practice management systems.

Requirements

• Bachelor’s degree in related field
• Must be comfortable working with technology and fluent in Microsoft Office
• 1-2 years of experience working as an administrator in the ABA industry preferred
• Experience providing training and/or professional development on practice management/Operations processes or best practices
• Exceptional presentation skills in various virtual settings ranging from 1:1 sessions to audiences of 25+

Responsibilities

• Deliver online training to new customers and assist with implementation planning
• Ongoing customer support -- every person at the company makes this a top priority!
• Working collaboratively with our product manager, account managers, and sales staff to address customer needs
• Managing input and reports with customer relationship management (CRM) system
• Creating product training guides and support resources for users