Professional Services Consultant Team Lead

Summary

Join Deel as a Team Leader and provide direct supervision to a team of Implementation Solution Design Consultants. This pivotal role involves supporting, training, and mentoring SDCs to drive business growth. You will cultivate a high-performance culture, ensuring productivity, quality, and stakeholder satisfaction in global implementation projects. As a first-level supervisor, you will proactively review project objectives, monitor milestones, and ensure on-time delivery. Collaboration with various teams is crucial for seamless execution of payroll and HR system implementations. The ideal candidate possesses global payroll expertise, exceptional team leadership skills, and a commitment to delivering high-quality solutions.

Requirements

• Global Payroll knowledge or experience is a strong advantage
• Understanding of data flow, system integrations, and movement of information across platforms
• Excellent communication skills (both written and verbal) with the ability to communicate at all levels
• Strong client management and relationship-building skills
• Exceptional organizational and time-management abilities
• Proficiency in MS Excel for reporting and data analysis
• Ability to operate in a structured and organized manner
• Influencer mindset, understanding drivers for change and effectively advocating for improvements
• Strong analytical and problem-solving skills, capable of designing and implementing effective solutions
• Proven ability to prioritize workloads and assist team members in doing the same
• Tenacity and resilience, ensuring tasks are completed objectively and efficiently
• Ability to work collaboratively and take initiative to expand expertise
• Calm under pressure, handling challenges with professionalism
• Three to six (or more) years of global implementation experience in Payroll, HR, or Project Management
• Familiarity with HR, Payroll, Finance, and Treasury systems
• Strong understanding of ISO/SOX compliance

Responsibilities

• Establish a high-performance culture, coaching SDCs and modeling accountability and goal achievement
• Foster a positive team environment, encouraging collaboration across teams and working with Management to balance capacity and demand
• Promote best practice execution by analyzing and improving current processes, procedures, and documenting them through process maps and desktop procedures
• Ensure team deliverables meet high-quality standards and align with Operations process requirements
• Develop exceptional talent through proactive recruiting, employee development plans, and succession planning
• Set clear objectives and goals, monitor individual performance, and address skill deficiencies through training
• Collaborate with Regional Managers and Global Implementation Team Leaders to organize workloads and allocate resources efficiently
• Ensure sufficient project resources to cover for holidays, absences, or peak work periods
• Ensure compliance and audit adherence (including SOC1 requirements), verifying that audit documents are completed routinely
• Address client issues or complaints promptly and escalate when necessary

Preferred Qualifications

Bi-lingual in an EMEA language (Spanish, German, French, etc.) is a plus

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available