Team Lead, Professional Services Consultant

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Deel

πŸ“Remote - India

Summary

Join Deel as a Team Leader and provide direct supervision to a team of Implementation Solution Design Consultants. Support SDCs through training and mentoring, developing their talent to drive business growth. Cultivate a high-performance culture, ensuring productivity, quality, and stakeholder satisfaction in global implementation projects. Proactively review project objectives, monitor milestones, and ensure on-time delivery while maintaining performance standards. Collaborate with various teams for seamless execution of payroll and HR system implementations, upholding compliance and best practices. This first-level supervisory position requires strong leadership, collaboration, and problem-solving skills in a fast-paced global environment.

Requirements

  • Global Payroll knowledge or experience is a strong advantage
  • Understanding of data flow, system integrations, and movement of information across platforms
  • Excellent communication skills (both written and verbal) with the ability to communicate at all levels
  • Strong client management and relationship-building skills
  • Exceptional organizational and time-management abilities
  • Proficiency in MS Excel for reporting and data analysis
  • Ability to operate in a structured and organized manner
  • Influencer mindset, understanding drivers for change and effectively advocating for improvements
  • Strong analytical and problem-solving skills, capable of designing and implementing effective solutions
  • Proven ability to prioritize workloads and assist team members in doing the same
  • Tenacity and resilience, ensuring tasks are completed objectively and efficiently
  • Ability to work collaboratively and take initiative to expand expertise
  • Calm under pressure, handling challenges with professionalism
  • Three to six (or more) years of global implementation experience in Payroll, HR, or Project Management
  • Familiarity with HR, Payroll, Finance, and Treasury systems
  • Strong understanding of ISO/SOX compliance

Responsibilities

  • Establish a high-performance culture, coaching SDCs and modeling accountability and goal achievement
  • Foster a positive team environment, encouraging collaboration across teams and working with Management to balance capacity and demand
  • Promote best practice execution by analyzing and improving current processes, procedures, and documenting them through process maps and desktop procedures
  • Ensure team deliverables meet high-quality standards and align with Operations process requirements
  • Develop exceptional talent through proactive recruiting, employee development plans, and succession planning
  • Set clear objectives and goals, monitor individual performance, and address skill deficiencies through training
  • Collaborate with Regional Managers and Global Implementation Team Leaders to organize workloads and allocate resources efficiently
  • Ensure sufficient project resources to cover for holidays, absences, or peak work periods
  • Ensure compliance and audit adherence (including SOC1 requirements), verifying that audit documents are completed routinely
  • Address client issues or complaints promptly and escalate when necessary

Preferred Qualifications

Bi-lingual in an EMEA language (Spanish, German, French, etc.) is a plus

Benefits

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access

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