Manager, Professional Services Engineering

Summary

Join Palo Alto Networks as a Professional Services Manager to lead a team supporting the Cortex security application portfolio. You will drive business, manage engagements, and inspire a diverse team. Ensure successful solution delivery, exceeding customer expectations and fostering strong relationships. Collaborate closely with sales to guarantee customer satisfaction and reference-ability. This remote US-based role requires security engineering, operations, and people management expertise. Travel may be required.

Requirements

• Knowledge of cybersecurity technologies
• Base knowledge of Palo Alto Cortex product suite
• Leadership experience of 3+ years
• Experience managing teams of 10+ multi-disciplined, technical resources
• Experience/Knowledge with SOC, automation, end-point, and threat mitigation
• Skilled in key business systems - SFDC, Clarizen, G-Suite preferred
• Strong knowledge of Internet security concepts and products
• Understand Critical Security Controls, Incident Response practices, and Security Operations Center environments
• The ability to solve problems creatively and develop and manage business solutions for complex problems
• Demonstrated leadership and team-building capabilities
• Demonstrated experience meeting revenue and customer satisfaction targets
• Excellent written and verbal communication skills

Responsibilities

• Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you
• Manage the activities of the team such as hiring, development, promotions, career growth, technical training, and corrective actions
• Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc
• Ensure customer requirements are met
• Drive new business by utilizing Professional Services capabilities and offerings
• Ensure all customer engagements are successful
• Provide status to the Services leadership team on all major activities, issues, escalations, etc
• Participate in the development and execution of strategic direction and input to the technical development of the Professional Services Consultants

Preferred Qualifications

Certifications such as CISSP and/or others like PMP

Benefits

• Remote work
• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities
• The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151,000 - $208,000/YR
• The offered compensation may also include restricted stock units and a bonus