Professional Services Engineer

Summary

Join Perforce's Professional Services team as a Professional Services Engineer, supporting the Delphix product line. You will architect, implement, and optimize Delphix solutions for enterprise clients, collaborating directly with customers to understand their needs and design tailored solutions. This role involves leading deployments, providing technical guidance, troubleshooting issues, and developing documentation. You will also identify recurring challenges to improve products and services, acting as a technical advisor. This position requires strong database administration, infrastructure, and automation skills, along with excellent communication abilities. The ideal candidate thrives in customer-facing environments and is passionate about solving complex technical challenges. Perforce offers a rewarding career in a supportive and collaborative environment.

Requirements

• Database Administration Experience with SQL Server or Oracle DBMS, with deep understanding of backup and recovery, log architecture, and connectivity
• Experience with high-availability and performance-oriented database platforms such as Oracle RAC, Exadata, or equivalent features in SQL Server (e.g., Always On) or MongoDB (e.g., sharding, replica sets)
• Cloud administration experience in AWS, GCP, or Azure environments
• Scripting experience in at least one of these languages --Bash shell, PowerShell, Python, or Perl
• Ability to identify issues and risks proactively, predominantly in time to affect outcomes
• Excellent communication skills, capable of conveying technical concepts to both technical and non-technical audiences

Responsibilities

• Deliver Infrastructure architecture design, deployment, and integration of Delphix solutions in complex enterprise environments
• Translate customer use cases into actionable solution architectures, with a focus on performance, scalability, and maintainability
• Collaborate with customer teams to automate Delphix provisioning and data management workflows using scripting and APIs
• Provide technical guidance and best practices to client teams and internal stakeholders
• Troubleshoot and resolve environment-specific issues in collaboration with Delphix Engineering and Support
• Develop and maintain technical documentation and playbooks for customer deployments
• Drive end-to-end technical project delivery, including requirements gathering, technical scoping, and hands-on implementation
• Identify recurring deployment challenges and feed insights into product and service enhancements
• Act as a trusted technical advisor and subject matter expert (SME) for Delphix during pre-sales, implementation, and post-go-live phases

Preferred Qualifications

• Troubleshooting skills in networking (e.g., connectivity, DNS, firewalls) and storage systems (e.g., NFS, SAN, disk performance issues)
• Strong UNIX/Linux or Windows system administration skills, including software builds, OS error troubleshooting, and performance analysis
• Experience designing, implementing, and maintaining data masking policies and workflows to meet compliance requirements (e.g., GDPR, HIPAA, CCPA)
• Experience with data compliance platforms, including capabilities such as sensitive data discovery, data masking, and enforcing policy-based compliance—regardless of specific tool or vendor

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off
• Professional Services Bonus Plan