Professional Services Engineer

Summary

Join Tines as a Professional Services Engineer and become a technical authority in our workflow automation platform. Based remotely in PST, you will guide customers through the process of automating their workflows, designing, building, and deploying solutions within their Tines tenant. Collaborate with cross-functional teams, including Customer Success Engineering, Customer Success Management, and Project Management, to ensure successful project implementation. You will shape the future of our Professional Services organization, tackle challenging Story builds, and analyze customer processes to establish automation roadmaps. This role requires strong customer-facing skills and experience with API integration and automation solutions. The target annual earnings range from $120K to $150K.

Requirements

• 5+ years of experience delivering Professional Services and implementing SOAR platforms or similar automation solutions
• Strong customer-facing skills and experience
• A passion for becoming an expert in a Tines
• Proficient in assessing and understanding customer workflows to tailor solutions that meet their specific needs
• Experience interpreting and applying API documentation
• Experience with a range of API authentication methods including OAuth2 and JWT
• Experience using and troubleshooting APIs to connect to a variety of security and/or IT tools
• Passionate about supporting our customers and helping them automate their repetitive and manual workflows

Responsibilities

• Shape the future of our Professional Services organization and contribute to the development of processes and procedures
• Tackle challenging Story builds to power our customer’s most important workflows
• Scope automation Stories based on customer requirements, identifying any blockers and research areas needed
• Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap
• Identify and highlight what is, and what isn’t, suitable for an automation workflow
• Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines
• Demonstrate Stories to illustrate concepts and ideas to the customer, including wire-framing out Stories live on calls with customers
• Design and develop Automation Stories in the customer Tines tenant, connecting tools together using their APIs
• Partner closely with customers to ensure that the Stories meet their requirements and provide guidance on test plans
• Review and suggest optimizations for customer stories
• Deliver documented, production-ready stories to customers
• Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals
• Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our capabilities and achievements