Senior Professional Services Engineer

Summary

Join NiCE, a global leader in software solutions, as a Senior Professional Services Engineer. Deliver tailored technical solutions, enhance reporting capabilities, and support software implementation for clients. Collaborate with customers and internal teams to translate business needs into scalable, data-driven solutions. This role involves hands-on development with SQL, BIRT, Python, and Java. Support data integration, automate processes, and help clients maximize platform value. Engage with large datasets, cloud technologies, and evolving analytics. The work is dynamic and rewarding, perfect for problem solvers who enjoy collaboration and continuous learning.

Requirements

• 4+ years of experience in professional services, technical consulting, or enterprise software implementation
• Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets
• Hands-on experience with relational databases such as MySQL and Oracle
• Proven experience in building and delivering reporting solutions using BIRT or equivalent tools
• Working knowledge of Python for scripting or task automation
• Basic understanding of Java or Core Java to interpret application code and support reporting configurations
• Familiarity with development tools such as Eclipse or similar IDEs
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication skills with a customer-focused approach
• Ability to manage multiple client projects while maintaining high quality and responsiveness
• Experience using version control tools like Git, GitHub, GitLab, or Bitbucket

Responsibilities

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions
• Design, write, and troubleshoot optimized SQL queries across MySQL and Oracle databases
• Develop and enhance client-facing reports using tools like BIRT, ensuring accuracy and performance
• Analyze database schemas and Java-based application logic to support data extraction and reporting integration
• Leverage Python scripting to automate tasks and streamline implementation workflows
• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts
• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects
• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership
• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery
• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team

Benefits

2 days working from the office and 3 days of remote work, each week