Professional Services Engineer

Summary

Join Aerospike as a Professional Services Engineer and partner with enterprise clients to guide them through onboarding and successful adoption of our high-performance distributed database platform. You will provide hands-on technical leadership, architecture guidance, and implementation best practices to maximize customer value. This customer-facing role demands strong technical skills and a consultative approach. Collaborate with engineering and customer success teams, travel to client sites as needed, and play a key role in ensuring the success of mission-critical deployments. You will act as a trusted technical advisor, lead onboarding efforts, deliver architecture guidance, create technical documentation, and provide consultative support. The role also involves collaborating with internal teams to improve service delivery and support strategic account planning.

Requirements

• 5+ years of experience building and deploying enterprise software systems (e.g., Sr. Engineer, Lead Engineer, or Architect)
• 5+ years of experience in a technical consulting or professional services capacity
• Proficiency with enterprise Java or comparable development languages
• Strong background in NoSQL or distributed database technologies
• Solid understanding of distributed systems concepts, high availability, and data consistency models
• Proficiency with Linux-based systems and command-line tooling
• Strong communication and interpersonal skills, with a customer-first mindset
• Proven ability to manage multiple projects and prioritize in a dynamic environment

Responsibilities

• Act as a trusted technical advisor to enterprise customers during post-sales engagement
• Lead customer onboarding efforts including training, deployment planning, and production readiness
• Deliver architecture guidance, capacity planning, and data modeling tailored to customer needs
• Create and maintain technical artifacts including runbooks, deployment documentation, and operational playbooks
• Provide consultative support during the adoption and growth phases, identifying opportunities to expand Aerospike usage
• Collaborate with internal teams to refine service delivery processes and support strategic account planning

Preferred Qualifications

• Experience with operational tooling and automation (e.g., Ansible, Docker, Kubernetes, Prometheus, Grafana)
• Understanding of DevOps principles and infrastructure-as-code practices
• Experience designing or operating cloud-based, highly available distributed systems
• Experience developing and delivering technical training to enterprise audiences