Professional Services Engineer I

Summary

Join Perforce's Professional Services team as a Professional Services Engineer, working directly with clients to deploy, customize, and optimize Delphix technology solutions. You will manage implementations, ensure customer satisfaction, and leverage strong technical skills and communication abilities. This role involves understanding customer needs, resolving complex problems, and contributing to the product roadmap. You will also drive customer time-to-value and contribute to the strategic direction of the Professional Services organization. The ideal candidate possesses a strong technical background and a commitment to delivering exceptional results. Perforce offers a rewarding career with upward mobility and a collaborative work environment.

Requirements

• Have experience with SQL Server or Oracle DBMS, with deep understanding of backup and recovery, log architecture, and connectivity
• Have cloud experience in either AWS/GCP/Azure
• Possess proven enterprise software install and configuration skills
• Have scripting experience in at least one of these languages --Bash shell, Powershell, Python, or Perl
• Possess UNIX/LINUX or Windows Sysadmin skills (build software, troubleshoot OS errors, analyze performance bottlenecks)
• Have experience with software development methodologies (Agile, Waterfall, XP, etc) and supporting technologies (bug tracking, source control, change management)
• Be able to identify issues and risks proactively, predominantly in time to affect outcomes
• Be able to explain technical concepts to both technical and non-technical audiences
• Have talent for solving problems and enthusiasm for providing world-class support to our customers
• Be able to adjust communication style to the target audience (management, technical staff) and situation (recognizing when a sense of urgency is needed)
• Have experience with remote reporting relationships

Responsibilities

• Be accountable for delivering various consulting engagements pertaining to implementations, migrations, upgrades, trainings, and general advising on topics in multiple technical areas
• Support Sales efforts as a Delphix Subject Matter Expert (SME)
• Research, troubleshoot and resolve complex problems with support from Engineering and Support teams
• Improve Services Offerings by integrating field observations and solutions into the product roadmap as actional enhancement requests
• Drive customer time-to-value (TTV) by identifying opportunities to improve delivery methods, process and technologies
• Review and produce technical documentation and procedures
• Assess customer bug and enhancement requests and assist in prioritizing development projects
• Contribute to the strategic direction of Professional Services organization through leading and participating in internal initiatives within the PS team
• Utilize scripting skills to contribute to internal tools
• Foster and maintain a strong culture of delighting Delphix customers

Benefits

• Medical
• Dental
• Vision
• Retirement benefits
• Life insurance
• Wellness programs
• Total time off
• Professional Services Commission Plan