Professional Services Manager

Summary

Join KnowBe4 as a Professional Services Manager and lead a team while managing complex enterprise deployments. You will mentor and train direct reports, act as an escalation point for the team, and contribute to the strategic direction of the department. This role requires strong technical expertise, leadership skills, and excellent communication abilities. You will be responsible for managing team performance, upholding best practices, and providing regular feedback to senior management. KnowBe4 offers a fun and engaging work environment with various benefits.

Requirements

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills
• Technical capacity
• Leadership
• Collaborative and team work skills
• Problem solving/analysis skills
• Customer/client focused

Responsibilities

• Provide mentorship, training, and guidance to direct reports, conducting regular 1:1 meetings and offering constructive feedback
• Manage and lead complex enterprise-level deployments, serving as a player/coach within the team
• Act as an escalation point for the Professional Services team, resolving complex challenges and liaising with sales teams and customers as needed
• Demonstrate extensive knowledge of the company's product portfolio and stay current with new technologies and industry trends
• Lead the onboarding process for new staff within the Professional Services team
• Coordinate training and mentoring programs for junior team members, assessing needs and measuring effectiveness
• Provide reporting statistics to senior management
• Lead by example, consistently demonstrating and promoting the company's key values
• Provide regular feedback to upper management on team performance and individual contributors
• Contribute to the strategic direction of the Professional Services department, identifying areas for improvement and growth
• Foster a culture of continuous learning and improvement within the team
• Represent the Professional Services team in cross-functional meetings and initiatives
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Preferred Qualifications

2 year degree

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses
• Relaxed dress code