Professional Services Manager

Summary

Join Axon and be a part of a team dedicated to protecting life. This is a remote, customer-facing role focused on deploying network, hardware, and software solutions for Axon’s Fleet solutions. The position requires extensive travel (100%, Monday-Friday) within the United States. Responsibilities include implementing solutions, assisting clients with software implementation, conducting training sessions, creating network diagrams, coordinating customer field commissioning tests, and delivering project reports. The ideal candidate will have experience in advanced computer network implementation, 12-volt DC circuit theory, and Cradlepoint router configuration. Axon offers competitive benefits, including paid time off, parental leave, and various health and wellness programs.

Requirements

• Ability to perform job functions from any location with minimal oversight
• Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required
• Flexibility to take on additional projects and adapt to changes in priorities
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
• Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations, (A+, Network + or equivalent preferred)

Responsibilities

• Identify and implement solutions within minimal assistance in a fast-paced environment
• Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
• Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
• Create accurate computer network diagrams and documentation for design and planning of network communication systems
• Customer coordination and execution of field commissioning tests
• Deliver timely and detailed project deployment reports
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
• Escalate product irregularities and problems to Product Managers during site deployments
• Maintain regular and predictable attendance
• Synchronize the operation of Axon products as they apply to the Fleet solutions
• Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products
• Troubleshoot applications, computers, networks and products
• Validate the quality of 12V DC sub-contractor installations

Preferred Qualifications

• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred. (Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician)
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs