Professional Services Manager I

Summary

Join Axon and become a vital part of our mission to Protect Life. This is a remote, 100% travel (domestic, Monday-Friday) field role focused on deploying network, hardware, and software solutions for Axon's Fleet products. You will work directly with clients, providing training, troubleshooting, and ensuring successful implementations. The position requires 3+ years of advanced computer network implementation experience and familiarity with various technologies. Axon offers competitive benefits, including paid time off, parental leave, and comprehensive health plans.

Requirements

• Ability to perform job functions from any location with minimal oversight
• Ability to stand, bend, and stoop for upwards of 8 hours a day; as well as lift or carry tools up-to-75 lbs. on a regular basis; with or without special accommodations, is required
• Flexibility to take on additional projects and adapt to changes in priorities
• Aptitude to work within a team and as an individual contributor in a fast-paced, dynamic environment
• Desire to work with a team or visit clients in person, weekly. (This position does not have a residency location requirement, but successful candidates must reside within reasonable proximity to a major airport.)
• 3+ Years of advanced computer network implementation including systems software, Windows operating systems and applications software, hardware, and configurations
• Experience implementing and deploying products in IP-based Ethernet networks, including layer 2, layer 3, LAN, WAN, VPN

Responsibilities

• Identify and implement solutions within minimal assistance in a fast-paced environment
• Assist clients to monitor all software implementation lifecycles and assist with the appropriate customizations
• Conduct training sessions with customer technical points or contact and end users on Axon specific product applications
• Create accurate computer network diagrams and documentation for design and planning of network communication systems
• Customer coordination and execution of field commissioning tests
• Deliver timely and detailed project deployment reports
• Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers, post-sale
• Escalate product irregularities and problems to Product Managers during site deployments
• Maintain regular and predictable attendance
• Synchronize the operation of Axon products as they apply to the Fleet solutions
• Train primary technical contacts and end users on the proper installation and use of the full suite of Axon Fleet’s components and products
• Troubleshoot applications, computers, networks and products
• Validate the quality of 12V DC sub-contractor installations

Preferred Qualifications

• A+, Network + or equivalent preferred
• Basic understanding 12-volt DC circuit theory, electrical wiring diagrams, possess mechanical dexterity and troubleshooting skills preferred
• Emergency Vehicle Technician or similar ASE Electronics certifications preferred or Military electronics technician
• Cradlepoint router or equivalent configuration, implementation and deployment knowledge. NCOS, NetCloud (Cradlepoint Network Associate and Cradlepoint Network Professional certifications preferred)
• Familiarity with data transfer concepts WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks and virtual private networking

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices