Smartsheet is hiring a
Professional Services Sales Manager

Summary

Join Smartsheet as a Professional Services Sales Manager to sell and scope the Smartsheet Professional Services portfolio, leading sales process for revenue growth and business-critical usage throughout the enterprise.

Requirements

• 8+ years of business experience
• Minimum of 1 year of Project Management
• Ability to conduct customer workshops
• Ability to articulate and position the value proposition of the PS offerings
• Ability to assess and direct Customer needs to the appropriate PS offering(s)
• Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning, business justification, closing techniques
• Ability to persuade others through presentations and written communication
• Ability to develop and articulate Business Cases / ROI studies
• Ability to travel, as needed, up to 50%
• BS degree or equivalent, advanced degree highly desirable

Responsibilities

• Achieve quotas to generate Professional Services sales
• Lead the services pre-sales process with the sales team to understand the customer’s business and technical objectives, as well as, solution requirements, in order to build customer relationships, and scope opportunities
• Provide guidance to the Sales Engineering team for the most relevant demo or POC creation
• Lead all aspects of the Professional Services sales process, advise customers on preliminary solution architecture, and construct the Scope of Work related to the developed solution architecture
• Create Professional Services opportunities, manage pursuits, present project SOW’s and be an integral partner in closing deals
• Manage the customer relationship(s) from initial discussions to close of deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
• Conduct yourself as the liaison of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
• Facilitate the transition, post engagement, from the Professional Services Team to Customer Success, if applicable
• Present Professional Services offerings to existing customers and new prospects
• Forecast for accounts and opportunities
• Work collaboratively with the respective Professional Services leaders for resource planning to ensure successful knowledge transfer and onboarding of new customers
• Other duties as assigned