GitLab is hiring a
Professional Services Project Manager in United Kingdom

Summary

The job is for a Project Manager in GitLab's Professional Services team who will manage IT and software consulting projects. The role requires professional German language skills, knowledge of project management methodologies, a Bachelor's degree, experience in agile/scrum environments, excellent communication skills, and the ability to use GitLab.

Requirements

• Ability to speak German professionally
• Knowledge of specific industry project management and technical delivery methodologies for software (e.g., Project Management Institute (PMI) methodologies, agile/scrum, and/or software SDLC)
• Bachelor’s degree in engineering, computer science or related field
• Demonstrated progressive experience working as a project manager on IT-based projects
• Demonstrated progressive experience managing projects with external customers or clients, preferably enterprise customers. Professional Services experience is a plus
• Demonstrated ability to motivate the advisor team and individual contributors and mediate conflicts
• Experience using various project management and/or agile tools
• Understanding of software development lifecycle, preferably experience in an agile and/or DevOps environment
• Excellent customer-facing and internal communication skills
• Great written and verbal communication skills
• Solid organizational skills, including attention to detail and ability to handle multiple priorities
• Demonstrated ability to think strategically about business, products, and technical challenges
• Ability to use GitLab
• Ability to travel if needed and comply with the company’s travel policy

Responsibilities

• Develop and manage detailed schedules to deliver technical and consulting services to GitLab customers
• Manage customer expectations, project scope, and resources needed to successfully deliver to customer needs
• Develop and communicate project schedule, status, risks and issues to all levels of stakeholders
• Manage customer escalations, coordinating with customers and GitLab stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Set and achieve forecast goals by setting expectations with the customer and working closely with the Technical Architect and project engineers
• Act as a liaison to Partner Consultants and/or delivery partners

Benefits

• Benefits to support your health, finances, and well-being
• All remote , asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support