Professional Services Solutions Architect

Summary

Join Altium's Professional Services organization as a Solutions Architect and make a direct impact on implementing and tailoring Altium Enterprise solutions for enterprise-level customers. You will collaborate with internal and external stakeholders, providing expertise on Altium's products and bridging the gap between various teams. A day-to-day involves solutions architecture, relationship building, product expertise, technical guidance, SOW creation, software engineering collaboration, and R&D collaboration. This role requires a Bachelor's/Master's degree in Electrical Engineering or a related field, at least 5 years of experience in a relevant field, and proven customer management skills. Strong technical skills, project management abilities, and excellent communication are essential. The salary range is $120,000-$165,000 OTE.

Requirements

• Bachelors/Masters degree in Electrical Engineering, Electronic Engineering, or equivalent degree and experience
• At least 5 years in Enterprise Solutions Architecture, Customer Success, Professional Services, or a similar customer-facing strategic role
• Proven track record of managing and growing multiple enterprise-level customers, with an ability to understand and navigate complex customer environments (e.g. integrations, workflows and business processes)
• Domain expertise and work experience in PCB design or subject matter expertise in functional areas (e.g., ECAD design process, testing, PLM)
• Strong hands-on experience with ECAD software, PLM integrations and workflow management is essential
• Ability to track and coordinate multiple efforts toward a common goal to ensure customer priorities are delivered on time and meet expectations
• Proposes solutions using technical knowledge and experience, building alignment and setting clear expectations with customers on the way forward
• Excellent analytical and troubleshooting skills, with the ability to accurately describe technical details of customer issues and how to resolve them
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to different audiences
• Build effective relationships with colleagues across Professional Services, Marketing, Sales, Support and R&D
• Willingness to travel, including meeting customers onsite each month

Responsibilities

• Implementing Altium Enterprise solutions by understanding and analyzing our customers existing framework, environment, challenges, and bottlenecks of their electronics hardware development process
• Experience building long-term, strong and successful customer relationships by demonstrating empathy, active listening, and resiliency skills
• Provide a deep understanding of Altium’s products, with knowledge of how to apply them in relevant customer contexts
• Keep up-to-date on releases, features and product roadmaps
• Work closely with our customers to identify, prioritize and quantify key-business drivers, and provide technical expertise on process and optimizations using Altium’s solutions to meet customer objectives and create value
• Develop an agreed SOW where key tasks and deliverables are quantified for each proposed solution and effectively presented to the customer
• Collaborate closely with software engineers to develop customized solutions to further accommodate our customers requirements
• Work with R&D to resolve technical gaps that have the highest impact on the customer and Altium’s business

Preferred Qualifications

Experience with Altium’s products is highly desirable

Benefits

• Healthcare coverage
• Prescription drug, vision, and dental plans
• HSA and FSA accounts
• Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Calm App and Employee Assistance Program
• Paid holidays plus a “Choice Day” off per quarter
• Paid time-off rising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical, maternity, paternity, and military leave
• Flexible working arrangements available based on role and location
• Home internet allowance
• Free lunch, snacks and drinks every day in office
• Free parking