Program & Client Success Manager

Summary

Join Mae, a venture-backed digital health company, as an experienced Program Manager passionate about maternal health equity. You will lead the implementation and management of key payer contracts, focusing on Medicaid partnerships to reduce racial disparities in maternal health outcomes. This role involves supporting contracting, planning, and deployment of payer pilots, managing communication with clients and internal teams, developing status updates and presentations, and revising project plans to meet evolving needs. You will also define and track success metrics, identify client pain points, and collaborate internally to improve processes. This is a unique opportunity to be an early team member of a fast-growing fem-tech startup making a significant impact on maternal health.

Requirements

• Highly organized, able to manage time effectively, and comfortable working across multiple workstreams concurrently
• 5-7 years of Medicaid Managed Care program / population experience or healthcare payer experience
• 1-3 years Project Management experience, including leading a program end-to-end
• Relationship management experience
• Strong written and verbal communication and presentation skills
• Strong data analysis skills
• Background/expertise in: maternal-child health, sexual & reproductive health, population health, Medicaid health policy, or other relevant fields

Responsibilities

• Support contracting, planning, and deployment of payer pilots
• Manage communication and relationship (phone, e-mail, meetings) with client and Mae team
• Develop status updates, report outs, and presentations to client and internal team
• Revise project plans / resources to meet changing needs and requirements
• Define, measure, and track success metrics of each initiative
• Identify client pain points and implement quick solutions
• Collaborate internally with other departments to address areas for improvement and/or client requests
• Lead internal progress tracking and growth strategy for assigned payer partners

Benefits

• Healthcare, dental, vision benefits
• Flexible work location
• Opportunity to be an early team member of a digital health start-up focused on health equity and addressing a population health need of critical importance