Program Director

Summary

Join HighRadius as a Program Director and play a key role in the Consulting team. Manage multiple complex cloud-based SaaS integration projects, building strong relationships with clients and internal stakeholders. Lead a team to deliver high customer satisfaction in a fast-paced environment. You will be a trusted advisor to clients, building win-win solutions. Manage client expectations, risks, and project issues, while anticipating and mitigating scope changes. Lead and enable an agile, customer-obsessed team. Identify and provide organizational change management assessments.

Requirements

• Bachelor's degree required
• 10+ years of progressive consulting end-to-end project management experience, including experience working with external clients
• Experience in functional or technical role program managing O2C implementations
• Independent thinking with keen problem solving skills
• High organization and prioritization skills
• Excellent verbal, written and interpersonal skills
• Willingness to travel up to 40%

Responsibilities

• Build and strengthen relationships with assigned portfolio of external and internal stakeholders to drive a high-quality experience for our clients
• Orchestrate and lead HighRadius implementation services and affiliated projects for assigned portfolio of clients (5-10), including activities such as developing plans, estimations, defining scope, facilitating change management, negotiations, etc
• Provide insights and industry experience in building and iterating upon best practices and benchmarks from completed projects. Resulting to a high satisfaction and low-effort experiences for our clients
• Achieve strategic trusted adviser-level relationship with Clients. Create a win-win solution for clients and HighRadius, balancing interests to drive value and ROI for all
• Manage client expectations, risks and project issues. Triage client escalation while working with CVMs and HRC leadership
• Anticipate and mitigate change in scope, ensuring that project is delivered on-time and on-budget. Conduct and implement a balanced scope and change request process
• Lead and enable an agile, customer-obsessed team of project managers and consultants
• Identify and provide org change management assessment to determine OCM requirements (training, communications, benefits realization)