Program Lead

Summary

Join Simpplr as a Program Manager to lead the seamless migration of customers from the Salesforce platform to our new AWS-based platform. Develop and execute phased migration strategies, manage project resources, and ensure alignment with timelines and budget. You will be responsible for customer selection and sequencing, change management, cross-functional stakeholder coordination, and vendor management. This role requires strategic planning, risk management, strong communication, and leadership skills. You will also manage migration-related legal and compliance processes and lead and mentor team members. Leverage data insights to optimize customer migration and continuously improve processes.

Requirements

• Proven track record managing large-scale, complex migrations or digital transformation projects
• Exceptional strategic planning, risk management, and problem-solving skills
• Strong communication, collaboration, and stakeholder management capabilities
• Demonstrated ability to lead and manage cross-functional teams effectively
• Results-driven mindset with a keen focus on customer experience and operational excellence
• Experience working with senior leadership and preparing executive-level communications
• Comfort with ambiguity and proven adaptability in a dynamic environment

Responsibilities

• Strategic Planning & Execution: Develop and execute phased migration strategies based on renewal schedules, feature parity, customer profiles, and churn risk
• Create comprehensive migration plans outlining objectives, milestones, dependencies, and deliverables
• Perform risk analysis and implement mitigation strategies proactively
• Program & Project Management: Lead end-to-end execution of migration workstreams, ensuring alignment with timelines, budget, and quality standards
• Manage, allocate, and oversee project resources, including internal teams and external vendors
• Track program budget, resource forecasting, and provide regular status updates and executive reporting
• Customer Selection & Sequencing: Utilize data insights to strategically sequence customer migrations
• Continuously reassess and refine migration cohorts to reflect evolving business needs
• Change Management & Communication: Develop and implement change management strategies, including stakeholder mapping and targeted communications
• Act as a central communication hub, providing clear and regular updates to internal and external stakeholders
• Cross-Functional Stakeholder Coordination: Collaborate with Product Managers to prioritize feature enhancements based on customer feedback and migration needs
• Partner with CSMs to support proactive customer engagement throughout migration phases
• Coordinate with Engineering teams to ensure timely feature delivery and rapid response to customer support needs
• Vendor & Partner Management: Oversee vendor relationships, ensuring performance meets project requirements
• Manage contractual negotiations and escalations efficiently
• Operational Process & Governance: Implement and continuously refine operational infrastructure and governance frameworks
• Drive process improvements collaboratively across functional teams
• Legal & Compliance: Manage migration-related legal and compliance processes, including customer communications and MSA updates
• People Management & Hiring: Lead, mentor, and manage migration team members, ensuring clarity of roles, accountability, and professional growth
• Collaborate with HR and vendors for timely hiring and resource planning
• Continuous Improvement & Feedback: Establish feedback loops for continuous improvement of migration processes and customer experience
• Data-Driven Decision Making: Leverage Salesforce and AWS data insights to optimize customer migration sequencing and execution

Preferred Qualifications

• Familiarity with Salesforce and AWS platforms
• Familiarity with SaaS industry practices, particularly customer migration and change management
• Strong analytical skills with proficiency in leveraging data for strategic decision-making
• Prior experience in vendor management and budget tracking
• Background or knowledge in compliance, legal, and regulatory requirements related to migrations

Benefits

• Bonus
• Equity
• Benefits