Program Manager, Business Control Testing

Summary

Join Chime's newly formed Business Control Testing team as a Program Manager and execute first-line control testing across various processes. You will collaborate with internal and external teams to ensure regulatory compliance. The role involves developing and executing test scripts, producing workpapers, reviewing results, and staying updated on regulatory changes. You will also maintain strong relationships with cross-functional teams, identify and escalate risks, and contribute to reporting. The salary range is $103,680 to $144,000, plus bonus, equity, and benefits. This position requires experience in banking or financial services, expertise in consumer financial regulations, and strong analytical and communication skills.

Requirements

• Have 3-7 years experience in banking or financial services, preferably with experience in control testing, compliance, audit, fraud, complaint handling, dispute handling, and/or risk management
• Demonstrate and leverage expertise in consumer financial regulations, including, but not limited to, any of Fair Lending, UDAAP, Reg-E, Reg-Z, FCRA, FDCPA, and/or SCRA
• Have excellent analytical and investigatory skills, including interpreting and reviewing complex datasets to identify anomalies
• Have excellent analytical and investigatory skills, including reviewing policies and procedures to identify gaps or deficiencies
• Have excellent analytical and investigatory skills, including leading interviews with relevant stakeholders
• Have excellent communication and presentation skills, including being able to articulate testing results and the root cause of identified issues in a way that enables Business Control Testing and relevant stakeholders to determine appropriate remediations
• Be able to work independently, with minimal oversight, including providing guidance and coaching to junior members of the team
• Actively foster and promote collaboration, teamwork, and inclusivity, including helping to coach and train new joiners

Responsibilities

• Execute risk-based control testing of OMX controls and processes to check that OMX is compliant with regulatory requirements and aligned to business best practices
• Help develop, maintain, and execute against test scripts
• Produce complete and accurate workpapers
• Review and challenge the results of OMX quality control reviews
• Stay current on regulatory changes and bank partner expectations impacting consumer complaints, disputes, member experience, and other areas of testing
• Maintain strong relationships with OMX, Compliance, and Legal and Risk Management teams so that we can collectively achieve comprehensive risk and control identification and assessment
• Integrate new/enhanced controls into existing business processes
• Identify, escalate, and determine the root cause of emerging risks and issues related to consumer complaints, dispute handling, or other processes
• Contribute to sound issue management by tracking the progress of action plans and providing review and challenge of remediations
• Assist with creating and delivering reporting of control testing results, performance indicators, trends, and required control/process enhancements

Preferred Qualifications

Experience in control testing, compliance, audit, fraud, complaint handling, dispute handling, and/or risk management

Benefits

• Bonus
• Competitive equity package
• Benefits
• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• Competitive salary based on experience
• 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness related expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress