Program Manager, Clinician Onboarding

Summary

Join Abridge as the Program Manager, Clinician Onboarding and play a critical role in shaping how clinicians at partner organizations are introduced to and trained on Abridge's AI-powered platform. You will design and execute a best-in-class onboarding and training experience, leading the development and execution of end-user training programs. This role involves curriculum development, content management, and leveraging technology to improve training effectiveness. You will collaborate with cross-functional teams and continuously evaluate training programs to enhance clinician satisfaction and adoption. The ideal candidate possesses 4+ years of experience in clinician training within a relevant setting and a strong understanding of adult learning principles and clinician workflows. This is a highly strategic and collaborative role requiring a passion for user experience, education design, and operational excellence.

Requirements

• 4+ years of experience in clinician training, enablement, or onboarding, ideally in a health tech, healthcare delivery, or clinical education setting
• Experience implementing or managing a Learning Management System (LMS)
• Strong understanding of adult learning principles and clinician workflows
• Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport
• Excellent communication and cross-functional collaboration skills
• Experience developing training strategies and content across live and self-guided learning formats
• Passion for improving healthcare through better technology adoption and clinician experience

Responsibilities

• Own and lead the clinician onboarding and end user training programs across all implementations
• Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey
• Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times
• Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)
• Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows
• Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment
• Implement and manage a Learning Management System (LMS) to support scalable, efficient clinician onboarding
• Leverage technology and data to deliver, track, and continuously improve training content and engagement
• Develop frameworks to constantly evaluate training effectiveness through feedback loops, engagement metrics, and adoption outcomes, reporting to Partner Experience leadership regularly
• Iterate on the onboarding model to raise the bar on clinician satisfaction, adoption, and long-term retention

Preferred Qualifications

You have familiarity with Epic

Benefits

• 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
• Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA
• 16 weeks paid parental leave for all full-time employees
• Contribution matching to help invest in your future
• Access to Flexible Spending Accounts (FSA) and Commuter Benefits
• Yearly contributions for coaching, courses, workshops, conferences, and more
• 30 days of paid Sabbatical Leave after 5 years of employment
• Competitive compensation and equity grants for full time employees