Program Manager, Product Content

Summary

Join HubSpot as our Product Content Programs Manager and revolutionize how we create, manage, distribute, and measure product content globally. You will design and implement content management systems, develop data-driven strategies leveraging AI, and manage multiple projects. This role demands strategic thinking, hands-on execution, and fluency in AI. You will collaborate with cross-functional teams, optimize content operations, and establish metrics for measuring content effectiveness. The ideal candidate possesses strong project management skills, attention to detail, and excellent communication abilities. This is an opportunity to make a significant impact on the business.

Requirements

• 2+ years' of programs & project management experience, preferably in marketing, technology, or creative industries
• Expertise in project management methodologies and best practices
• Remarkable organizational skills and attention to detail
• Excellent written and verbal communication abilities
• Proficiency in Asana
• Ability to build relationships and work effectively across teams and time zones
• Experience managing multiple concurrent projects
• Problem-solving mindset and adaptability
• Bachelor's degree or equivalent experience
• Familiarity and/or certifications with Asana required

Responsibilities

• Design and implement comprehensive content management systems that streamline our global product marketing operations
• Develop data-driven content strategies that leverage analytics and AI insights to drive usage and meet customer and rep needs across products
• Manage multiple product marketing content projects from kickoff to completion, ensuring successful delivery and stakeholder satisfaction
• Explore and implement AI solutions to optimize and build operations that scale across teams, content topics and types
• Implement robust quality control processes that ensure content accuracy and effectiveness, as well as maintaining brand voice and quality
• Create feedback loops with your stakeholders and their stakeholders with clear follow-up processes to create better operations and overall program
• Establish metrics and reporting frameworks to measure content effectiveness in driving usage and guide strategy
• Create and maintain product content lifecycle plans with clear documentation, milestones, deliverables, timelines and status updates
• Share insights with cross-functional organizations including Marketing, Sales, CS and Product to keep projects on track and stakeholders aligned
• Coordinate with cross-functional programs managers to build and maintain project schedules that accommodate multiple stakeholders and deadlines

Benefits

• Remote work, flexible hours
• In-person onboarding and events (with accommodation options)