Senior Program Manager, Product GTM Operations

Summary

Join Bazaarvoice as a Senior GTM Ops Program Manager and accelerate the launch of new products and features. You will work cross-functionally with Product Management, Engineering, Product Marketing, and Client Success teams. Responsibilities include running cross-functional programs, partnering with Product Managers and Client Success to boost adoption, tracking GTM launch success, evaluating product lifecycle activities, serving as a subject matter expert on program technology, maintaining best practices documentation, and spearheading strategic GTM initiatives. The ideal candidate possesses 3-5 years of experience in Product, Product Marketing, or GTM program management, along with strong communication, problem-solving, and process development skills. Bazaarvoice offers a collaborative and inclusive work environment focused on customer success, transparency, and innovation.

Requirements

• 3-5 years experience with Product, Product Marketing and/or GTM program management
• Knowledgeable in Product Lifecycle and Go-to-Market strategies
• Proven experience delivering high value programs that solve real business issues and drive growth
• Ability to communicate, build trust and drive results across a wide range of technical and non-technical stakeholders
• An uncanny ability to help break down complex problems into discrete, manageable work streams for you and other contributors
• Excellent process development and iteration skills
• An ability to determine and drive towards outcomes, not just deliverables
• Detail oriented with the ability to understand short and long term impact of decisions
• Open minded with the ability to pivot as necessary to ensure the best outcomes

Responsibilities

• Run day-to-day cross-functional programs that support driving products and features through the Product Lifecycle
• Partner with Product Managers and Client Success to accelerate adoption of new functionality
• Track and present on the quarterly success of GTM launches
• Evaluate and experiment with activities at various stages of the Product Lifecycle to uncover areas of opportunity, efficiency and growth
• Serve as the SME on core program technology (Pendo, Fullstory etc) to help our Product and GTM teams drive new value
• Maintain high quality templates, best practices and documentation for our Product Lifecycle and GTM approach
• Spearhead strategic GTM initiatives delivered out of Product organization

Preferred Qualifications

• Program Management certification
• Experience with Pendo or other in app content and experience platforms
• Experience with Fullstory
• Experience with data analysis