Program Support for Promotional Products

Summary

Join iPromo, a company listed on the Inc.5000 Fastest Growing Companies list for three years, as a Program Support for Promotional Products. This full-time, long-term, remote position focuses on executing tasks to launch and maintain programs, exceeding client satisfaction. You will assist the Program Manager in daily tasks, order placement, and resolving customer issues. The role requires strong communication, problem-solving skills, and experience in the promotional products industry. Competitive hourly rates are offered. iPromo values its employees and fosters a positive work culture.

Requirements

• Experience in the Promotional Product Industry
• Ability to manage and prioritize a multitude of projects simultaneously
• Strong time management and organization skills
• Highly communicative. Excellent spoken and written English
• Desire and ability to work in a fast-paced environment and problem solve
• Professional demeanor, high integrity and honest
• Analytical and logical. High attention to detail
• Own equipment and wired internet with backup (Ryzen 3/i3 with 8GB RAM/ minimum of 30 mbps)
• Can work full time, long term, contractual and available during CST

Responsibilities

• Assist in the order entry and tracking process in Facilis
• Provide immediate feedback to the Program Manager as needed regarding service failures or customer concerns
• Communicate clearly with, and provide effective direction to, the warehouse and partners
• Expedite and effectively respond to customer service emails
• Adhere to SOP’s
• Update client stores as needed
• Assist in preparation of client reporting
• Support to Launch/Maintain sites 45%
• Inventory management, Order Management 20%
• Client platform assistance 10%
• Reporting 10%
• Order discrepancy resolution 15%

Preferred Qualifications

• 3 years of experience in website product maintenance
• Experience in the Promotional Products Industry
• Knowledge of software tools - Salesforce, Facilis, Microsoft 365 applications, Excel

Benefits

Competitive hourly $ rate for the right background and experience