Programme Manager

Summary

Join NEC Software Solutions as a Programme Manager for Public Safety Professional Services and lead the successful delivery of a significant public safety program. You will manage the program's P&L, create and manage the overall program plan, and ensure the program meets quality standards and customer expectations. This senior role requires strong leadership, stakeholder management, and P&L management skills. You will collaborate with internal and external stakeholders, manage risks, and mentor project managers. The position offers a competitive benefits package, including private medical cover, paid time off, life assurance, a group pension plan, and access to LinkedIn Learning.

Requirements

• Ideally educated to degree level or equivalent
• Have extensive experience in a complex IT service delivery environment
• Some experience of working in collaborative consortia
• IT related Professional qualification
• Experience of delivering to demanding P&L targets and driving profit growth in complex programmes
• Experience of providing leadership to multidisciplinary virtual teams in complex programme management situations
• Experience of relationship building with a wide range of key stakeholders internally with a distributed business
• Experience of the management of major incidents to successful conclusions
• Experience of utilising Programme Management methodologies, tools and techniques to optimise the success of complex programmes
• An understanding of the methods of negotiation to drive consensus in complicated decision making with multiple conflicting priorities
• Good understanding of the financial aspects of complex programmes and how to optimise these
• Broad experience of the methods and techniques for delivering effective and persuasive presentations at senior level
• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required

Responsibilities

• Manage the programme, including resource allocation, prioritisation, and scheduling. Ensure that the programme is delivered on time, within budget, and meet quality standards
• Ensure the Programme aligns with NEC Programme Management processes and standards. Take the lead on NEC internal Boards including Major Programme Review Boards with Senior NEC Stakeholders, and represent NEC on Customer Boards as the Senior Delivery Owner for the Programme
• Build and maintain strong relationships with internal stakeholders, including product managers, development teams, and executives. Collaborate with stakeholders to define programme goals, requirements, and success criteria
• Manage customer expectations, address concerns, and ensure a prominent level of customer satisfaction throughout the product delivery lifecycle
• Collaborate with the sales and business development teams to assess and estimate the resources, time, and effort required to deliver new opportunities. Provide insights and expertise to ensure accurate and competitive pricing, considering factors such as project scope, deliverables, and complexity
• Identify and assess potential risks and issues related to programme delivery. Develop risk mitigation strategies and contingency plans. Proactively manage and resolve issues to minimise impact on programme timelines and deliverables
• Lead and manage any project managers working on the programme. Provide guidance, mentorship, and support to the team members, fostering their growth and productivity
• Plan the Programme budget and integrate this into the Public Safety strategic planning process
• Maintain the forecast for programme revenue, COS, COD, Billing and Cash Collection in accordance with the NEC processes, seeking to meet or exceed the budget / forecast commitments
• Ensure that Billing expectations and the forward schedule of payments are agreed with the appropriate Client responsible staff and meet the forecast
• Ensure that any changes to billing and cash collection are managed internally and externally
• Monitor the Change Control process, maximising the opportunities for P&L enhancement and improvements for NEC Products and Services as well as customer satisfaction
• Manage, in conjunction with internal commercial and executive support, any contractual issues that arise, negotiating to minimise impact on the overall programme and to lead to improved relationships when possible, seeking to develop fair outcomes on a win-win basis
• Protect the NEC commercial position appropriately and ensure the right Governance processes are in place for review and sign off

Preferred Qualifications

• Experience of building relationships at senior executive or board level, preferably in consortia with low levels of cohesion and central control
• Possess the appropriate gravitas, intellect and communication skills to persuade and influence senior leaders on the client side and internally
• An ability to grasp and apply commercial practices and principles, whilst being an effective leader to drive positive outcomes
• Sensitive to political issues and an ability to develop win-win options or protect the NEC position as the need arises
• Understand ethical behaviours to ensure that one’s own behaviours and that of others is consistent and aligns with the values of the organisation
• Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organisation
• Possess excellent Client facing skills and be an excellent communicator at many levels
• Speak, listen and write in a clear and concise manner using appropriate and effective communication tools and techniques
• Anticipate, understand, and respond to the needs of internal and external Clients to meet or exceed expectations within the organisational constraints
• Establish, build and maintain positive, effective working relationships, both internally and externally, to achieve the goals of the organisation
• Possess a positive work ethic, working collaboratively and effectively with others to set goals, resolve problems and make decisions that enhance organisational effectiveness
• Be creative and innovative by developing new and unique ways to improve the operations of the organisation and to create new opportunities

Benefits

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like