Project Advisor

Summary

Join Angi®'s Homeowner Success team as a Project Advisor and partner with homeowners to ensure their projects are completed successfully. Handle inbound and outbound calls, providing assistance and support for home projects. Collaborate with team members, actively participate in learning and development activities, and adhere to performance metrics. This role requires excellent communication and problem-solving skills, along with the ability to multitask in a fast-paced environment. The position offers a competitive hourly rate, an annual bonus, and the opportunity to work remotely from several states. Apply now if you're passionate about customer service and committed to continuous improvement.

Requirements

• 1+ years of experience in a call center or customer service environment, preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to think quickly and effectively resolve issues
• Ability to multitask and prioritize tasks in a fast-paced environment
• Detail-oriented with a focus on delivering high-quality customer service
• Adaptability and willingness to learn new skills and processes
• Proficiency in using G Suite tools such as Gmail, Google Drive, Docs, Sheets, and Calendar
• Commitment to upholding company values and delivering exceptional customer experiences

Responsibilities

• Handle outbound and inbound calls from customers professionally and courteously
• Field calls to and from homeowners to offer assistance with their home projects and provide relevant information and support
• Engage homeowners in discussions about available services and solutions tailored to their needs
• Stay updated on product knowledge, policies, and procedures to provide accurate information to customers
• Collaborate with team members and leadership to share knowledge and best practices
• Actively participate in team Learning and Development activities to foster both team collaboration but also personal growth
• Support team goals and initiatives to improve overall performance and customer satisfaction
• Adhere to performance metrics such as conversion rate, customer satisfaction ratings, and accuracy
• Seek feedback from leadership and utilize it to improve individual performance and customer interactions
• Maintain accurate records of customer interactions and transactions using designated systems

Preferred Qualifications

Familiarity with call center systems and software, preferred

Benefits

• $20.67 - $24.04/hour
• 5% annual bonus