Account Director

Summary

Join our Strategic Services team as an Account Director and cultivate strong client relationships, driving account growth and retention within our digital marketing agency. Lead the development of top-tier marketing solutions, proactively communicate value, and act as a trusted advisor to high-priority accounts. You will manage all client communications, participate in team meetings, and actively seek growth opportunities. Success in this role requires proven client retention and growth, along with strong communication and relationship-building skills. The position offers a competitive salary, bonuses, stock options, and a comprehensive benefits package.

Requirements

• 5+ years of Account Management digital marketing experience with agency background
• Experience in one of our core industries: financial services, healthcare, manufacturing, higher education
• Understanding of web site development, marketing, measurement and analytics, content management, digital marketing and internet technology
• Proficiency in writing project overviews
• Self-motivated and able to thrive in a results-driven environment
• Natural relationship builder with integrity, reliability and maturity
• Ability to prioritize among competing tasks
• Critical thinking and problem solving skills

Responsibilities

• Lead and manage 100% of client communications
• Actively participate in team meetings, providing insight in areas of difficulty
• Develop such a relationship with a client that you are the trusted advisor/partner – you’re thinking about their business from a strategic approach. You are able to ask them for referrals
• Proactive account planning
• Proactively push work through the agency
• Participate regularly in the pitch process/presentations
• Actively find growth opportunities with your clients and step in where there are issues with scope creep
• Fully understand the Primacy products/services and identify opportunities
• Responsible for the organic growth of current clients
• Remain in tune with clients and senses issues before they arise
• Hold poise and patience but stay firm in challenging client situations and manage those situations to resolution
• Remain aware of billing situation of clients
• Use your own network or look for new opportunities to broaden your own network
• Remain diligent about changes in the digital marketing landscape, be vocal about them with clients, and make it actionable
• Organize and lead large team and client meetings (ideation sessions, department meetings, trainings, etc.)

Benefits

• The best co-workers you’ll ever find
• Unlimited PTO
• Medical, Dental, Vision, 401(k) plus match
• Ongoing training opportunities
• Planned outings and team events (remote workers included!)