Project Implementation Consultant

Summary

Join Hyperproof as a Project Implementation Consultant and serve as the primary point of contact for customers and partners throughout the implementation process. You will act as a subject matter expert, guiding users to understand their needs and deliver high-quality solutions. Responsibilities include implementation management, consultation, coaching, driving end-user adoption, and performance management. The ideal candidate possesses 5+ years of project implementation experience in SaaS, strong project management skills, and a customer-centric approach. Hyperproof offers a fully remote work environment, competitive compensation, and comprehensive benefits, including unlimited PTO, health insurance, 401k matching, parental leave, and wellness stipends.

Requirements

• 5 years + of prior experience in a project implementation management position within the SaaS industry
• Bachelor’s Degree

Responsibilities

• Plan, Optimize, and Execute Implementation Management
• Scope and review Implementation requirements documentation
• Lead implementations projects and manage relationships with project stakeholders
• Engage in project kick-off meetings to review expectations, deliverables, and timelines
• Identify risks and collaborate with internal and external stakeholders to de-risk, and mitigate in a timely fashion
• Ensure key project deliverables are delivered to a high standard across all aspects of the implementation with time to value in mind
• Understand customers’ true Needs and Goals. Drive discovery to review needs and “success criteria” for partnership, including the reasons why they partnered with Hyperproof
• Drive current state vs future state analysis and document accurate requirements to identify workflow and implementation solutions designed to meet the true business needs of the customers
• Set up tailored training and UAT sessions for all stakeholders based on end-user true needs and specific configuration and functionality
• Prepare reference material in line with training to encourage self-service and seamless interaction with Hyperproof products and services
• Ensure the end-users have completed all necessary steps to achieve the highest value with Hyperproof in a timely manner
• Align clients’ objectives with Hyperproof capabilities to drive the use and adoption of key functions and features as part of Hyperproof’s offerings to achieve maximum value
• Manage customer satisfaction to foster end-user advocacy, engagement, and adoption
• Identify KPIs for end-user engagement and provide feedback to help identify product enhancements and features to boost Hyperproof value to our clients

Preferred Qualifications

• 2 years + of project management experience
• Familiarity with InfoSec/Regulatory compliance
• Able to support PST & CDT time zone

Benefits

• Annual compensation reviews + equity
• Unlimited PTO: strongly encouraged to unplug and recharge
• Health: coverage for medical, dental, and vision - employee and dependents
• 401K, which vests immediately, complete with a 4% company match
• 12 weeks of Parental leave and 1 year free diapers and wipes with Honest
• Annual company in-person events and quarterly in-person connects
• $500 home office stipend - at the time of hire. Any additional home office needs are requested as needed
• $100 quarterly paid wellness stipend
• Pet insurance discount
• Slack channel notifications turn off after 5 pm based on your time zone
• Two Hypercharge weeks of rest where we close company-wide (July & Dec)