Project Management Director

Summary

Join DEPT® as their Director of Project Management and lead their creative organization's project management team. You will be responsible for growing and developing the team, working directly with clients, and contributing to the agency's strategic vision. This leadership role requires experience managing complex projects, teams, and high-volume social media campaigns. The ideal candidate is a strong communicator, problem-solver, and inspires their team to deliver high-quality work. The position offers a competitive salary, benefits package, and opportunities for professional growth within a collaborative and supportive environment. Multiple locations are available with varying salary ranges and work arrangements (hybrid or remote). Relocation is not offered.

Requirements

• 10+ years experience in the project management field for an agency, specifically for a creative team
• Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
• Experience with campaign content production
• Experience in leading organic social efforts for brands/clients
• Experience in leading a high-volume, multi service retainer(s) for brands/clients
• Experience in working on creator/influencer-led projects
• Experience leading, motivating, and coaching teams
• Experience inspiring and able to create a proactive and energized team culture
• Have strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Ability to communicate complex messages to a variety of audiences
• Ability to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
• Ability to solve problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action
• Ability to connect each project to the business world, thinking through effectiveness, efficiency and consistency within all interdisciplinary projects
• Strong relationship management skills, including experience working directly with directors, VPs and C-level clients
• Excellent project management skills, able to identify and recommend efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Willingness and ability to learn
• Ability to keep a cool head and positive attitude
• Proficient in Google Suite
• Proficient in Asana
• Experience in Slack

Responsibilities

• Establish the organization’s approach to the full life cycle of various creative projects
• Lead onboarding of new clients
• Develop approaches to projects and project plans as well as direct and evaluate project management processes
• Establish, maintain, and execute on timelines
• Partner with Resource Management and Capacity Planning teams to resource effectively and efficiently to ensure proper resource utilization
• Have an understanding of each project’s status
• Maintain an intimate knowledge of relevant client relationship and health
• Be comfortable in the weeds, but also capable of seeing the bigger picture
• Have a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Act as a trusted strategic advisor, working alongside business leaders to help determine which projects should be undertaken, why and when, not just how
• Manage, monitor and reconcile client out-of-pocket funds
• Identify inefficiencies with the team to Client Lead
• Develop accurate and fair cost estimates for complex projects
• Engage in discussions about budget adjustments and strategic investments
• Ensure teams are operating effectively and efficiently towards clients’ goals while ensuring profitability on accounts
• Develop and lead PM organization structure, hiring and managing staffing requirements in line with project objectives
• Oversee the delegation of work to Project Managers and Program Managers and overall client assignments
• Actively develop and manage direct reports’ growth
• Periodically review team ways of working and identify opportunities for streamlining or improvement
• Ensure delivery of work is to the highest possible standard
• Lead, line-manage, motivate and inspire a team
• Develop and lead process, training, and thought leadership to uplevel the way Project Managers lead their projects and working teams
• Determine resolution for any cross-channel issues including performance, tracking, QA issues, etc
• Settle miscommunication or interpersonal issues within the group
• Effectively communicate distilled, concise and clear feedback, identifying actionable next steps
• Set clear expectations
• Draw conclusions and actionable insights from analysis
• Make informed decisions quickly in response to client needs and unforeseen challenges
• Balance risk and opportunity when proposing solutions
• Identify, collaborate and troubleshoot problems with other disciplines as they arise
• Manage upwards effectively
• Utilize strong communication skills daily, understanding the proper channel for the kinds of messages that need to be conveyed, and ensuring teams are updated or informed
• Work across multiple projects simultaneously, managing your time in order to give all work the proper care and attention necessary to produce strong and successful work
• Be accountable for high employee retention and growth
• Have familiarity with DEPT’s service offerings & department leads with the ability to participate in conversations for complex projects or new offerings & know who to bring into the conversation within DEPT

Benefits

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave