Project Manager

Summary

Join Crowd Favorite, a digital agency specializing in enterprise-grade digital strategy and Open Source development, as a Project Manager. You will lead and manage projects, ensuring on-time, within-budget, high-quality deliverables. This role demands complete ownership of project planning, communication, execution, and success, aligning project outcomes with client and company objectives. You'll collaborate with senior project managers and teams, gaining valuable experience in managing enterprise-level digital projects. Success is defined by delivering elite-quality work and an outstanding client experience, exceeding project estimates and financial goals. This position requires adaptability, strong decision-making, and technical insight to guide clients and project teams. Growth opportunities within a collaborative environment are available.

Requirements

• 2+ years of project management experience
• 3-5 years’ experience working with creative agencies, UI designers and QA to implement web features
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams
• The ability to manage multiple projects simultaneously and deliver them on-time and on-budget
• Ability to work independently and as part of a remote/distributed team
• Ability to provide and receive constructive feedback
• Strong problem-solving skills and the ability to think creatively to find solutions
• Experience in working with CMS and eCommerce systems
• Advanced Certifications: PMI-ACP, A-CSM or PSM-II, and PMP or CAPM required
• This position requires a B2 CEFR level of spoken and written English language proficiency

Responsibilities

• Take ownership of task-level planning, milestone tracking, and day-to-day project execution to meet deadlines and quality standards
• Act as the primary point of contact for clients, managing expectations and providing weekly, documented updates on project status
• Align project objectives with clients’ business goals and ensure a smooth, transparent experience
• Lead and manage Crowd Favorite’s production resources, ensuring that our clients receive the highest-quality work, on time, and within budget
• Maintain or exceed client expectations, supporting the delivery of strategic goals
• Interact and cooperate with Project Leads and internal stakeholders to ensure successful delivery of projects to clients
• Oversee resource allocation and develop contingency plans for shortages or overages
• Identify and manage project risks early, creating and executing mitigation strategies and contingency plans where needed
• Manage and document project scope, schedule, budget, and specifications, ensuring all parameters are met and client expectations are appropriately managed
• Monitor project health, including status, budget, and profitability, and prevent scope creep or budget overages
• Work closely with internal teams, including client engagement, design, development, and client experience, to ensure project requirements are clearly defined and executed effectively
• Test developed solutions prior to client delivery for User Acceptance Testing, ensuring they meet quality standards
• Create accountability in the resources so that QA will be more effective and easier to review and course correct
• Assist the Director of Client Delivery by contributing to sales collateral and case studies to maintain timeliness and relevance
• Maintain project documentation and assets, ensuring they are stored appropriately and accessible to team members and stakeholders
• Report on project health to internal and external stakeholders, sharing updates on delivery status, risks, issues, and mitigation plans
• Embody Crowd Favorite’s core values and culture in all client interactions

Preferred Qualifications

Familiarity with open source technologies and development methodologies preferred

Benefits

• Our time off policy is permissive, and covers holidays specific to your location, illness and professional development
• We provide a family leave policy that is quite generous
• For our full-time US based employees we provide a 3 tier insurance option with United Healthcare and we provide a contribution to the cost of your monthly premium, and if you are covering a family member (spouse or child) we contribute to their premium as well
• We also cover the cost completely for dental, vision and a small life insurance policy through Guardian Insurance
• For US based team members, we have a competitive 401(k) retirement plan with Human Interest, and we match your contribution up to 4%
• We offer a profit sharing type bonus program (as a discretionary benefit.)
• We support you with provision of company hardware if needed, additional work space items upon request, all tools and subscriptions at company cost, educational accounts for training, and even travel and other costs related to professional development