Project Manager

Summary

Join Granicus' Short Term Rental Solutions (STRS) Implementation Team as a Project Manager, playing a key role in the successful rollout of projects for government agency clients. You will serve as the primary point of contact for large programs, providing insights and managing client relationships. Responsibilities include creating project plans, managing risks, evaluating customer processes, and ensuring client training. The ideal candidate possesses strong project management experience, excellent communication skills, and a data-driven approach. This role requires managing multiple projects, prioritizing tasks, and collaborating with internal teams. Location is limited to Costa Rica.

Requirements

• Minimum of 3 years of experience in program/project management, preferably in a customer-facing role
• Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
• Knowledge of project management tools, methodologies, and best practices, particularly in agile project management
• Ability to work independently and collaboratively within a team
• Ability to manage conflict and influence decision-making at all levels of the organization
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
• Solid understanding of Customer Relationship Management (CRM)
• Proactive and data-driven
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• You have a proven ability to flex between the technical and business sides of your brain–engineers and cross-functional team members alike love to work with you
• You are able to work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• You have excellent communications skills–listening, verbal, and written
• You help drive your team’s success, and are a self-starter
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Responsibilities

• Manage large customer projects during the implementation lifecycle
• Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account (status of enhancement requests, support tickets etc)
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes–keeping each personas experience top-of-mind at every turn
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation–as early as possible
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the Host Compliance Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Create test plans and facilitate user acceptance testing of custom-built services
• Collaborate and work closely with internal partners.You will be fostering relationships with coworkers across the company to support their efforts while delivering products

Preferred Qualifications

• Have served as a program manager for high-touch clients
• Possess a Project Management Professional Certification or Equivalent
• You have experience working with remote teams
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies