Project Manager

Summary

Join Narvar as a Project Manager to lead successful implementations of our post-purchase customer experience platform for retail clients. You will guide clients through onboarding, ensuring timely delivery and strong communication across teams. A key role involves scaling our Professional Services practice by applying best practices and continuous improvement. Day-to-day tasks include managing projects end-to-end, leading cross-functional teams, serving as the primary customer contact, facilitating technical discussions, and supporting change management. You will maintain project documentation, proactively identify risks, and contribute to process improvements. Post-go-live support and knowledge sharing are also part of the role.

Requirements

• 4–8 years of experience in project management, client onboarding, or technical implementation
• Experience in a SaaS environment is required
• Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail
• Excellent communication skills with both technical and non-technical stakeholders
• A proactive, problem-solving mindset with a willingness to find creative solutions to project challenges
• Experience working cross-functionally with technical and customer-facing teams
• Comfort discussing basic technical concepts (e.g., APIs, data mapping) — you don’t need to code, but you’re not afraid of JSON
• High accountability, adaptability, and curiosity — you thrive in a fast-moving environment where every project is a little different

Responsibilities

• Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones
• Lead cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery
• Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations
• Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans
• Support change management activities including scope adjustments, project timelines, and issue resolution
• Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders
• Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises
• Contribute to process improvement and documentation to support scale, repeatability, and consistency across projects
• Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success

Preferred Qualifications

• Familiarity with e-commerce platforms, retail systems, or logistics technology is a plus
• Experience with tools like Salesforce, JIRA, Monday.com, or similar is a plus