Project Manager

Summary

Join Plusgrade as a Project Manager and lead the delivery of new and existing partner initiatives. You will be responsible for the successful implementation of Plusgrade’s products with airlines, cruise lines, and rail providers globally. Manage projects, mitigate risks, and coordinate with internal and external teams. Collaborate with stakeholders to define project scopes, develop timelines, and track progress. Ensure projects meet quality standards and adhere to best practices. This role requires strong communication, leadership, and decision-making skills. The ideal candidate will have experience in software implementation project management, client facing roles, and working in complex, multi-project environments.

Requirements

• 3+ years software implementation project management experience preferably in software/ecommerce industry
• 3+ years of client facing experience in a technical environment with the ability to translate tech talk into business speak
• Proven leadership skills with the ability to execute well under pressure
• Experience working in complex, multi-project environment with a number of clients is critical in order to be successful in this role
• Comfortable communicating at all levels of the organization including business executives and technical experts
• Strong presentation, meeting facilitation, and verbal and written communication skills

Responsibilities

• Lead and manage the delivery of new and existing partner initiatives by using a blend of project management best-practices (processes and tools) and personal experience
• Define project scopes and objectives, involving stakeholders to ensure feasibility
• Develop detailed project timelines and milestones, tracking progress and adjusting as necessary
• Provide leadership and hands on project management expertise to ensure the successful delivery of the portfolio products to our partners (typically 2 – 5 concurrent projects) in a SaaS based environment
• Collaborate closely with Delivery Product Specialists, Platform Specialists and internal stakeholders on a technical and non-technical basis to deliver high-value products to our partners
• Demonstrate expertise in both the art and science of project management across several areas including: governance, scope, requirements gathering,risk, quality, issue management, timeline management, communication and stakeholder management
• Regularly provide project status updates to both External & Internal Stakeholders and management - producing several project management related business analysis including status reports, issue and risk logs, meeting agendas and meeting minutes
• Demonstrating excellent decision-making skills around scope, timelines, and resources
• Ensure all projects meet quality standards, adhering to established best practices and guidelines

Preferred Qualifications

• Possessing a technical background is an asset
• Our Project Managers interface heavily with internal and partner engineers and it helps to understand their language (ie. HTML, CSS, React, JavaScript, API Configuration)
• Experience in the travel industries is an asset
• Experience working with Airline Software Systems, such as Amadeus, Sabre, SITA is an asset
• Project Management Professional (PMP) accreditation is an asset
• Knowledge of productivity tools including Salesforce, JIRA and Splunk
• Ability and willingness to travel both domestically and overseas as needed to meet with partners

Benefits

• Comprehensive Health Plans
• Unlimited Vacation/PTO
• Travel Experience Credit
• Annual Wellness Credit
• Team Events and Monthly Lunches
• Home Office/Commuter Credit
• Work From Anywhere Program