Samsara is hiring a
Project Manager

Summary

Join Samsara, the pioneer of the Connected Operations Cloud, as a Project Manager to drive critical initiatives across business units and help digitize large sectors of the global economy.

Requirements

• B.S. or higher, preferably in Business, Engineering, or other quantitative field
• 2-5 years experience as a project manager within operations and/or program management teams within well run Technical Support, Customer Operations, Customer Success, or Product organizations
• Track record of delivering results that demonstratively improve the customer experience
• Strong communication skills, including the ability to influence and direct complex projects with a wide variety of stakeholders
• Experience with B2B hardware and SaaS products a plus
• PMP certification a plus

Responsibilities

• Project Scoping, Resourcing, and Prioritization: Work closely with business stakeholders (support leaders, managers, and frontline reps) to identify, scope, resource, and prioritize strategic projects that improve the customer and agent experience
• Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Change Management: Drive change management for process improvements within the Support organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Results: Measure results of projects delivered, and drive continuous improvement processes to achieve and maintain operational excellence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more