Remote Project Manager

Summary

Join our team as a Project Manager, Service Delivery to ensure direct and partner led MAX customer deployments, onboarding, and ongoing maintenance is delivered on time and high level of customer satisfaction.

Requirements

• Bachelor’s degree in Business, Information Technology, or a related field
• 5+ years of project management experience, preferably in a managed services or cyber service delivery environment
• Strong understanding of project management methodologies (Agile, Waterfall, etc.)
• Proven experience managing technical service delivery projects and working with cross-functional teams
• Excellent communication, negotiation, and conflict-resolution skills
• Ability to manage multiple priorities and work in a fast-paced, dynamic environment

Responsibilities

• Lead and manage multiple service delivery projects from initiation through completion, ensuring they meet scope, timeline, and budget requirements
• Collaborate with clients to understand their needs, define project goals, and establish key success metrics
• Coordinate resources across various functions (technical support, engineering, operations) to ensure seamless service delivery
• Develop detailed project plans, including milestones, timelines, risk assessments, and resource allocation
• Monitor project progress and performance, providing regular updates to stakeholders and clients
• Identify and resolve project-related issues and risks proactively
• Ensure adherence to service level agreements (SLAs) and client requirements
• Maintain comprehensive project documentation, including scope statements, risk logs, and performance reports
• Work closely with the service delivery team to implement process improvements and enhance client satisfaction

Preferred Qualifications

• Experience in IT services, cloud infrastructure, or managed service environments
• Proficiency with project management tools like Jira, Trello, or Microsoft Project

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements