Project Manager

Summary

Join Smartling, a profitable, AI-enabled translation platform company, as a remote Project Manager, Life Sciences! You will oversee translation requests, ensuring service level and goal achievement. Responsibilities include diagnosing service issues, presenting solutions, responding to customer inquiries, and collaborating with freelance translators. You will also consult with customers, onboard new clients, and address service requests. This role requires 3-5 years of localization experience in a project management role within the medical or life sciences industry, along with DTP workflow management experience. Smartling offers competitive compensation, exceptional benefits, a clear career path, and a unique opportunity to be part of a high-growth company.

Requirements

• 3-5 years of localization experience in a Project Manager role
• 3-5 years of experience supporting localization customers in the medical or life sciences industry
• Experience managing Desktop Publishing (DTP) workflows and knowledge of DTP processes
• Experience working directly with customers and helping them address problems
• Ability to multitask, prioritize and deliver in a high-paced environment and under tight timelines
• Ability to be entrepreneurial, persistent and positive in the face of tough challenges
• Exceptional attention to detail
• High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you
• Excellent written and oral communication skills
• High degree of comfort with/ ability to quickly pick up cloud-based software
• Bachelor’s degree or equivalent work experience
• A home office setup conducive for working remotely, and the ability to work effectively as a remote team member

Responsibilities

• Oversee and deliver translation requests on a daily basis, ensuring that Smartling meets its expected service levels and key goals
• Accurately diagnose service issues, effectively present solutions to customers, and execute on those solutions at a high level
• Quickly respond to customer requests and inquiries
• Work with freelance translators so that projects are routinely delivered on time and with high quality
• Foster positive relationships with key customer stakeholders
• Collaborate with sales, customer success, and product teams to deliver high-quality services to customers

Preferred Qualifications

• Knowledge of SaaS Dashboards
• Fluency in a second language

Benefits

• Freedom 🏡 - we are remote first
• Growth  - an opportunity to learn and advance your career
• Wealth 💰 - we offer a competitive salary and 401(k) + company match
• Wellness - medical, dental, and vision insurance for you and your family
• Balance - flexible PTO + 11 holidays; generous parental leave
• Culture 🤝- an energetic, value-driven, and fun culture and team spirit
• Bonus - employee referral program and Apple equipment