Thumbtack is hiring a
Project Manager

Summary

The job is for a Project Manager in the Trust and Safety team at Thumbtack, a virtual-first company. The role involves improving the quality and efficiency of Trust and Safety programs and operations by analyzing global policies and operational processes, identifying issues, building workflow maps, project managing initiatives, collaborating with cross-functional teams, and becoming a subject matter expert on global Trust and Safety policies.

Requirements

• 2+ years in program management, policy or process management, and can lead complex projects to successful outcomes (impacting approx. 10 to 50+ people)
• Track record of analytical decision-making and problem-solving skills, which includes executing/driving solutions forward yourself
• Has written detailed, organized proposals, policies, processes, workflows, etc
• Strong communicator with the ability to explain your findings and recommendations to various stakeholders and audiences
• Can quickly build expertise, absorb details, and adapt to shifting priorities
• Excellent communication, collaboration, and interpersonal skills and responds to new/complex situations with curiosity, creativity, and empathy

Responsibilities

• Promote safety for users on Thumbtack by completing quarterly projects to improve the quality and efficiency of Trust and Safety programs and operations
• Plan and prioritize, factoring in all dependencies and deliverables
• Use data to inform decisions, devise a strategy, and mitigate risks
• Optimize processes, create new policies, and cascade changes
• Look out for gaps, redundancies, pain points, etc. and take responsibility
• Uncover root causes and implement solutions with minimal guidance
• Follow-through on plans while communicating with stakeholders from all different levels and departments and holding contributors accountable
• Adapt to unforeseen circumstances and drive results despite obstacles
• Maintain and update significant Trust and Safety programs like the Thumbtack Guarantee , the Thumbtack Solution Center, the Non-Discrimination Policy , Data Privacy compliance, Dispute Mediation, Anomaly Detection, Terms of Service enforcement, Payments Risk, etc
• Collaborate with Product, Engineering, Legal, Enablement, Sales, Marketing, and Operations (Trust and Safety, Customer Support, Refunds), etc. as needed to align on the Trust and Safety vision, requirements, and enforcement strategies

Preferred Qualifications

• Experience in Trust and Safety, risk mitigation, or dispute resolution
• Lean/Six Sigma or other Project Management Professional Certification

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown