Project Manager

Summary

Join Twilio's SEGMENT Professional Services team as a Project Manager! You will manage post-sales customer implementation projects for Segment Customer Data Platform (CDP), ensuring on-time and within-budget delivery. This role requires strong project management, resource coordination, and data comprehension skills. While technical coding isn't needed, understanding data workflows is essential. The position is remote, based in Colombia, with approximately 15% anticipated travel. Twilio offers competitive pay and benefits, including generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Proven experience in project management and client engagement roles
• Strong understanding of data and data workflows
• Excellent communication and interpersonal skills
• Ability to work effectively in a remote setting
• Strong problem-solving skills and attention to detail
• English language proficiency IS A MUST

Responsibilities

• Serve as the primary point of contact for clients, ensuring clear and consistent communication. Facilitate discussions to align on project scope, budget, timeline, and quality expectations
• Oversee the entire project lifecycle from initiation to completion. Develop detailed project plans, monitor progress, and ensure timely delivery of project milestones. The core accountability is to ensure that all post-sales customer implementation projects are completed on time and within budget
• Collaborate with internal teams to allocate resources effectively. Assign tasks, manage workloads, and ensure that team members are aligned with project goals
• Utilize data insights to inform project decisions and strategies. Understand client data workflows to provide informed recommendations and solutions
• Proactively identify potential project risks and implement mitigation strategies. Resolve any issues that arise during the project lifecycle to maintain client satisfaction
• Prepare and present regular status reports to clients and internal stakeholders. Highlight project outcomes, challenges, and areas for improvement

Preferred Qualifications

• Experience in a consulting firm, software company, or marketing agency is a plus
• Experience leading technical implementations in Enterprise SaaS data platforms and/or marketing technology is a plus

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program