Project Manager II, Consumer Protection

Summary

Join Energy Solutions, a growing company focused on market-based programs for energy savings, as a full-time Solar Programs Project Manager II - Consumer Protection. You will be part of the Distributed Energy Resources (DERs) team, driving customer participation in programs incentivizing distributed and community solar adoption. This role involves supporting the Illinois Shines program, ensuring consumer protection in the transition to solar power. Responsibilities include evaluating customer complaints, investigating program violations, developing educational materials, and managing projects. The position requires a bachelor's degree, five years of relevant experience, strong communication skills, and proficiency in Microsoft Office. A competitive salary and benefits package are offered.

Requirements

• A bachelor’s degree
• Minimum of five (5) years of relevant work experience in consumer protection, legal, investigations, compliance and/or customer service
• Strong written and verbal communication skills
• Exceptional attention to detail and ability to handle multiple projects
• Extensive experience using Microsoft Office (Office365 and SharePoint)
• A writing sample will be required during the interview process

Responsibilities

• Apply and convey the complex processes, policies and expectations of Program stakeholders
• Evaluate participating customer complaints as a member of a high-performing team
• Work with consumers (both telephonically and via email) on their complaints and help facilitate resolution of those complaints with the consumer’s solar companies; escalate issues as appropriate to Program leadership
• Investigate allegations of program violations, make recommendations for potential disciplinary action, and draft disciplinary-related letters to companies alleged to have violated Program requirements
• Manage special projects related to consumer protection issues
• Follow established SOPs for complaint resolution and disciplinary action, including communicating directly with solar vendors companies and customers
• Document statistics and contributing to disciplinary and complaint reporting
• Develop educational materials related to consumer protection requirements and best practices for new companies participating in the Program
• Contribute to educational workshops on consumer protection topics such as marketing best practices and Program requirements
• Manage the design and implementation of multiple projects and bringing them to conclusion
• Communicate project progress to management and clients
• Understand Program priorities and adjusting workload accordingly

Preferred Qualifications

• A bachelor’s degree in an energy, engineering, or environmental related discipline
• Knowledge of solar energy concepts and terminology
• Prior experience in consumer protection and/or compliance
• Proficiency in Spanish, including written communication

Benefits

• Compensation is commensurate with experience between the pay bands of $79,000 - $92,000 /Annually
• A generous retirement package
• Medical, dental and vision insurance
• Other pre-tax contribution plans
• An Employee Stock Ownership Plan (ESOP)