Project Manager - Operations Specialist

Summary

Join our team as a Project Manager - Operations Specialist and oversee day-to-day business operations, drive collaboration, and lead strategic program management initiatives within SAP BTM's Customer Success Organization. You will play a key role in implementing and improving our operating model, ensuring efficiency and customer focus. Responsibilities include regional project management, KPI follow-up, data analysis, collaboration coordination, presentation preparation, customer success reporting, and documentation/process improvement. This is a 6-month fixed-term contract (with possible extension) based in Spain, working 40 hours per week. We offer an international team environment, opportunities to shape company success, exposure to EMEA leadership, and personal development opportunities. The possibility of working from home is available by arrangement.

Requirements

• A minimum of 3 years solid experience in project management, or related roles
• Proven ability to engage, and communicate to senior internal stakeholders
• Ability and experience to structure and prioritise your work and the work of others
• Data driven approach and experience in data analysis and delivering presentations
• Analytical thinking, structured approach to planning and execution
• Exceptional problem-solving capabilities with the ability to come up with innovative solutions
• Proven resilience in managing steering projects of high complexity
• Proactivity, autonomy in executing, collaboration, accountability

Responsibilities

• Regional Project Management: Take ownership of and lead key strategic internal and external customer-facing projects, ensuring project timelines are met and results align with the leadership objectives. Coordinate cross-functional efforts and monitor progress
• Pipeline/KPI Follow-Up: Support the follow-up of KPI and pipeline metrics with Market Unit management ensuring alignment and progress towards team goals. Collaborate with internal teams to track and address potential roadblocks
• Data Analysis: Help gather, analyze, and interpret data from customer success platforms and systems to identify trends, patterns, and insights to support decision-making
• Collaboration coordination: Work closely with Customer Success Managers (CSMs) and cross-functional leaders to ensure ongoing collaboration, adherence to committed outcomes and support in execution (Onboarding team, Enablement team, Operations team)
• Strategic Presentation Preparation: Assist in preparing presentations for internal stakeholders, including key strategic updates and recommendations for customer success initiatives
• Customer Success Reporting: Assist in the creation and maintenance of customer success reports and performance metrics to track customer success metrics
• Documentation & Process Improvement: Help create and maintain documentation of customer success best practices and contribute ideas for process improvements

Preferred Qualifications

• 1-2 years of experience with Business process management Software, such as Signavio preferred
• General knowledge of SAAS, experience with cloud software solutions and delivery models

Benefits

• An international team and the opportunity to actively shape the company’s success and celebrate achievements together
• Exposure, participation and collaboration with EMEA leadership team
• Play a pivotal role in implementing a new GTM strategy and operating model
• We are committed to an open and tolerant working environment – come as you are, we welcome everyone!
• Possibility of working from home by arrangement
• Personal development opportunities through our Development Cycles