Project Support Technician

Summary

Join DaCodes, a leading software and digital transformation firm, as a Projects Support Technician (Electronics)! In this role, you will provide technical support for hardware systems, troubleshoot issues, and collaborate with a multi-disciplinary team. You will remotely install and test hardware, coordinate with clients and vendors, and assist in building prototypes. DaCodes offers a remote work environment, flexible scheduling, and various benefits. This position requires a technical background in electronics, experience in project coordination, and excellent troubleshooting skills. The ideal candidate will also possess strong communication skills and a commitment to safety.

Requirements

• Technical background in electronics with strong attention to detail
• Experience in project coordination and technical writing
• Excellent troubleshooting abilities to resolve hardware-related issues effectively
• Strong verbal communication skills to interact with clients, vendors, and internal teams
• White card, knowledge of OH&S, and ability to work safely

Responsibilities

• Remotely install, test, support, and troubleshoot hardware systems
• Provide first-level technical support, troubleshooting, and deploying software upgrades
• Coordinate with clients, project teams, and vendors to ensure smooth project execution
• Follow up with customers to resolve system issues in a timely and efficient manner
• Work with electronics and hardware vendors to source the best components that meet project requirements
• Assist the project team in building and testing prototypes and component assemblies using 3D printing and other manufacturing processes
• Assemble and quality check new hardware solutions before deployment
• Document procedures and manuals for future reference and training purposes
• Provide daily reports on work progress and submit them to management

Preferred Qualifications

• Vendor management and sourcing experience of electronics hardware
• Experience with mobile, web-based systems
• Attention to detail with the ability to complete work without mistakes

Benefits

• Remote work / Home office
• Work schedule aligned with the assigned project/team
• Monday to Friday schedule
• Legal benefits (Applicable for Mexico)
• Day off on your birthday
• Private health insurance (Applicable for Mexico)
• Life insurance (Applicable for Mexico)
• Multicultural teams
• Access to courses and certifications
• Meetups with industry experts and top universities
• Virtual networking events and interest groups
• English classes
• Opportunities within our different business lines
• Proudly certified as a Great Place to Work