Remote IT Support Technician
PEAKE Technology Partners
π΅ $14k-$18k
πRemote - Worldwide
Please let PEAKE Technology Partners know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join PEAKE Technology Partners as a Service Desk Technician II (SDTII). This role involves handling tickets not resolved by the SDTI, assisting with longer term projects, and occasional after-hours on-call rotation. The ideal candidate has a passion for technology and professional experience is not necessarily required but preferred.
Requirements
- Excellent customer service skills including effective written and verbal communication skills
- Ability to work independently and manage priorities and tasks
- Firm understanding of computer hardware and how to diagnose hardware problems including desktop, laptop, and printers
- Strong knowledge of both Mac and Windows operating systems and how to install and upgrade them
- Familiarity with Active Directory including local and domain accounts and troubleshooting application of Group Policy
- Ability to identify spam and phishing attempts
- Knowledge of networks and network troubleshooting. Basic understanding of TCP/IP, routing and switching, DHCP, DNS, VLAN, VPNs, PoE
- Understanding of wireless basics such as SSIDs and passwords, channels, and Interval vs. Guest networks
Responsibilities
- Remote troubleshooting of end-user software, hardware, and network issues
- Understand, follow, and improve PEAKE processes and documentation
- React to incoming alerts from client system monitoring
- Resolve escalations from SDTI (typically more complicated, novel, or high-priority tickets)
- Serve in after-hours on-call rotation (approximately 5 days on-call per month)
- Complete quarterly reviews for assigned clients to ensure systems are configured and operating correctly
- Complete after-hours server and network equipment maintenance including OS updates and firmware upgrades
- Assist with project work such as new software rollouts and office moves as assigned
Preferred Qualifications
- Firm understanding of email platforms including Microsoft 365 and Google Apps. Ability to create and manage mailboxes and configure mail clients for each platform on different types of devices
- Familiarity with Ubiquiti and Meraki network equipment
- Experience with ConnectWise suite of products (Manage, Automate, Control)
- Knowledge of HIPAA security principles
- Understanding of 3rd party applications such as Quickbooks, Centricity, ECW, Tigerview, etc
Benefits
- Annual salary divided into monthly payments sent on the 1st of each month through international wire transfer or PayPal
- Receive a 13th payment as a bonus in December
- Opportunities for training and development to stay up-to-date with the latest technological advancements
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Please let PEAKE Technology Partners know you found this job on JobsCollider. Thanks! π