Project/Program Manager

Summary

Join ServiceNow as a Portfolio Manager for Data Analytics initiatives, leading and managing a portfolio of projects aligned with organizational priorities. Collaborate with cross-functional teams, including data engineers, scientists, and analysts, to define project scopes, deliverables, and success metrics. Ensure project timelines, budgets, and quality standards are met while facilitating portfolio-level planning, status reporting, risk management, and decision-making. Track and report on OKRs and other performance metrics, championing data governance and analytics best practices. Proactively identify and resolve interdependencies, risks, and issues, leading stakeholder engagement and communication. Provide coaching and drive continuous improvement in Agile and DevOps best practices. Apply consistency and best practices, leveraging ServiceNow Program execution models, to enable business outcomes and benefits tracking.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Must have 10+ years of project/ program management experience
• Must have at least 3 years of experience working in the Data and Analytics domain
• Strong understanding of data analytics processes, tools (e.g., Power BI, Tableau, SQL, Python), and lifecycle
• Proven experience managing large-scale or complex data initiatives or portfolios
• Experience with Agile/Scrum, SAFe, or hybrid delivery methodologies
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
• Have strong business acumen while demonstrating strong ability to understand complex technical domains to lead functional-technical discussions across different organizations and deliver value-driven, customer-oriented solutions
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills, problem solving, conflict resolution management, active listening, time management and interpersonal skills

Responsibilities

• Lead and manage the portfolio of data analytics initiatives, ensuring alignment with organizational priorities and business outcomes
• Collaborate with data engineers, data scientists, analysts, and business stakeholders to define project scopes, deliverables, and success metrics
• Coordinate cross-functional teams and resources, ensuring project timelines, budgets, and quality standards are met
• Facilitate portfolio-level planning, status reporting, risk management, and decision-making
• Track and report on OKRs, and other performance metrics across the analytics portfolio
• Champion data governance, data literacy, and analytics best practices across the organization
• Identify interdependencies, risks, and issues across projects and propose solutions proactively
• Lead stakeholder engagement and communication, including executive updates, presentations, and change management efforts
• Provide coaching support, driving continuous maturity and improvement in Agile and DevOps best practices
• Create crisp and drive complete documentation to facilitate program reviews and decision-making process at Steering Committee level
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
• Apply consistency and best practices, leveraging ServiceNow Program execution models, to enable business outcomes and benefits tracking

Preferred Qualifications

PMP, PgMP, or other relevant certifications are a plus