Lemonade is hiring a
Property Advocate

Summary

Join our team as a Dwelling Claims Experience Advocate and help settle large property losses quickly and efficiently while providing exceptional customer service.

Requirements

• Must have a minimum of 2+ years of technical claims handling experience, with a background in fire, water, and weather claims
• Extensive experience handling losses valued at over $10K, of all kinds
• Extensive experience handling large inventories of contents
• Prior knowledge in dwelling damage
• Experience working with large national property service vendors like Serv-Pro, First Team, Contractor Connection, and Crawford
• Experience handling claims with suspicious flags
• A passion for outstanding customer experience
• Comfortable with and adaptable to new technology and business tools
• Must be licensed as a Property & Casualty adjuster in your resident state

Responsibilities

• Investigate and handle dwelling and condo claims from start to finish
• Pay claims efficiently and fairly while maintaining a high level of customer service, communicating with customers on claims decisions by email and phone
• Settle all aspects of a claim including: Dwelling claims, condo claims, contents, and ALE
• Handle claims accurately according to the policy, and all state-required compliance guidelines
• Follow best practices around reporting large losses to internal and external business partners
• Review mitigation and pack out bills
• Identify subrogation opportunities within the claims-handling process
• Organize and prioritize daily tasks in order to resolve claim-based questions

Benefits

$60,000 - $75,000 annually plus equity + benefits