Property Insurance Supervisor

Summary

Join Valon's Loan Administration team as a Property Insurance Supervisor! Lead and mentor a team responsible for accurate insurance records and timely payments on escrow accounts. You will oversee outsourced vendors, resolve homeowner inquiries, and build out operational processes. This role requires experience in mortgage servicing and property insurance, along with strong leadership and problem-solving skills. Valon offers a remote work environment and a comprehensive benefits package, including competitive salary, health insurance, paid time off, and parental leave.

Requirements

• Possess excellent critical thinking and logical reasoning abilities
• Have experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
• Demonstrate exceptional problem-solving skills and the ability to implement solutions in a collaborative manner
• Possess excellent communication skills with all levels of internal and external management teams
• Have a Bachelor’s degree or equivalent experience and/or a combination of experience and certifications related to the industry
• Have 3+ years of experience at a mortgage servicing company in property insurance
• Have 1+ years of Supervisor or Manager experience

Responsibilities

• Supervise the day-to-day operations to ensure all are completed timely and accurately, including but not limited to the movement of checks and wire funds relating to escrow, the maintenance of insurance lines, timely procurement, accurate processing of refunds, and resolution for any delinquent or late payments
• Manage tracking of homeowners insurance to ensure active policies on all accounts and timely payment of renewal policies
• Distribute and assign work depending on various factors including workload and available resources
• Provide ongoing training for the insurance team and identify opportunities for cross-training. Conduct performance reviews, coaching, and developing team members to achieve optimal performance
• Help build out the property insurance team and operationalize new processes by creating training materials, writing standard operating procedures, documenting best practices, and driving the adoption of new procedures
• Serve as an internal subject matter expert for all property insurance-related processes, encompassing Hazard, Wind, and Flood requirements
• Perform quality checks and establish quality control protocols
• Liaise between all third-party vendors and ensure escalations are responded to timely and accurately
• Review, respond, and take corrective action for all audits and reviews
• Drive efforts to continue process efficiencies and improvements across servicing escrow operations, while also helping to identify potential opportunities to leverage automation
• Lead other escrow responsibilities and projects as assigned by management

Preferred Qualifications

• Have Freddie Mac or Fannie Mae servicing experience
• Have vendor management experience

Benefits

• Competitive salary and 401k plan
• Comprehensive medical, dental, & vision benefits
• In-office snacks and drinks, and Bagel Fridays
• Pre-tax deductions for public transportation, rideshare services, and parking expenses
• Company-wide orientation and other learning & development opportunities including regular review cycles that feature 360-degree feedback
• Quarterly budgets for team and company outings
• 17 days paid time off, sick days, and 11 company holidays
• 12 weeks off for both birthing and non-birthing parents - fully paid